RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 1071781)
Resolved after 10 hours 13 minutes, affecting VPC Outages, on September 19, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 at 03:14 PM Central Time. Cause: Fiber cut 8.2 miles from Morgan Hill CA. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police Fire Departments, Riverside, CA.
Affected components
Update timeline
- investigating Sep 19, 2026, 04:40 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.
- investigating Sep 19, 2026, 06:01 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.
- resolved Sep 20, 2026, 02:54 AM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 at 03:14 PM Central Time. Cause: Fiber cut 8.2 miles from Morgan Hill CA. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police Fire Departments, Riverside, CA.
Your product runs on more than RedSky
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services