VoIP Positioning Center (VPC) Incident Notice (TT 1083688)

Update timeline

1. investigating Oct 08, 2026, 07:58 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA; FCC ID 819, Merced County Sheriff, Merced, CA; FCC ID 821, Merced Police Department, Merced, CA; FCC ID 851, Oakdale Police Department, Stanislaus, CA; FCC ID 988, Stanislaus Regional 9-1-1, Stanislaus, CA; FCC ID 1009, Turlock Police Department, Stanislaus, CA; FCC ID 8173, UC Merced Police Department, Merced, CA; FCC ID 8231, Dos Palos Police Department, Merced, CA.

2. investigating Oct 08, 2026, 09:33 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA.

3. resolved Oct 09, 2026, 01:56 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Restored at: 10/08/2026 02:56:32 CT. Cause: Currently unknown, transport teams investigating issue reported trouble cleared before isolating root cause. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA; FCC ID 819, Merced County Sheriff, Merced, CA; FCC ID 821, Merced Police Department, Merced, CA; FCC ID 851, Oakdale Police Department, Stanislaus, CA; FCC ID 988, Stanislaus Regional 9-1-1, Stanislaus, CA; FCC ID 1009, Turlock Police Department, Stanislaus, CA; FCC ID 8173, UC Merced Police Department, Merced, CA; FCC ID 8231, Dos Palos Police Department, Merced, CA.