RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT1089224)

Resolved after 2 days 23 hours, affecting VPC Outages, on October 16, 2026.

resolved Oct 19, 2026, 05:27 PM UTC

This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 10/07/26 16:17 CT. Restored at: 10/19/26 12:19 CT. Cause: ALI steering. Affected PSAPs: 765, Indio Police Department, Riverside, CA.

Started: Oct 16, 2026, 06:09 PM UTC
Resolved: Oct 19, 2026, 05:27 PM UTC
Duration: 2d 23h
Detected by Pingoru: Oct 16, 2026, 06:09 PM UTC

Affected components

VPC Outages

Update timeline

identified Oct 16, 2026, 06:09 PM UTC

This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10/07/26 16:17 CT. Estimated time to resolution: Currently unknown. Cause: ALI steering. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 765, Indio Police Department, Riverside, CA.
identified Oct 17, 2026, 03:43 AM UTC

This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10/07/26 16:17 CT. Estimated time to resolution: Currently unknown. Cause: ALI steering. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 765, Indio Police Department, Riverside, CA.
identified Oct 19, 2026, 02:27 AM UTC

This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10/07/26 16:17 CT. Estimated time to resolution: Currently unknown. Cause: ALI steering. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 765, Indio Police Department, Riverside, CA.
resolved Oct 19, 2026, 05:27 PM UTC

This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 10/07/26 16:17 CT. Restored at: 10/19/26 12:19 CT. Cause: ALI steering. Affected PSAPs: 765, Indio Police Department, Riverside, CA.

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