VoIP Positioning Center (VPC) Incident Notice (TT 1052291)

Update timeline

1. investigating Aug 17, 2026, 06:39 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].

2. identified Aug 17, 2026, 08:10 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Estimated time to resolution: Currently unknown. Cause: A suspected fiber cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].

3. resolved Aug 18, 2026, 04:19 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].