VoIP Positioning Center (VPC) Incident Notice (TT #1087504)

Update timeline

1. investigating Oct 14, 2026, 09:37 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services across multiple states. Start time: 10/13/26 11:41PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.

2. investigating Oct 14, 2026, 09:39 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services across multiple states. Start time: 10/13/26 11:51PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.

3. resolved Oct 15, 2026, 01:41 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally across multiple states. Start time: 10/13/26 11:51PM Central Time. Resolution: Resolved. Cause: Fiber cut. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.