RedSky Outage History

Started Jul 22, 2026, 11:59 AM UTC· resolved Jul 22, 2026, 04:43 PM UTC

1. investigating Jul 22, 2026, 11:59 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 8:00 am CT. Cause: External vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

2. identified Jul 22, 2026, 12:02 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 08:00 CT. Cause: Vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

3. resolved Jul 22, 2026, 04:43 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 03:11:32 AM CST. Resolved time: 04:52:08 AM CT. Cause: external vendor maintenance. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

Read the full incident report →

Started Jul 13, 2026, 02:39 PM UTC· resolved Jul 14, 2026, 12:55 AM UTC

1. investigating Jul 13, 2026, 02:39 PM UTC

   We are currently experiencing an issue with location imports giving an error for "Building Name does not exist". We are working to restore the importing service but in the meantime the individual location adds still operate.

2. identified Jul 13, 2026, 05:00 PM UTC

   The issue has been identified and a fix is being developed

3. identified Jul 13, 2026, 09:22 PM UTC

   Please be aware that RedSky will be updating the portals at 7pm CT to address an issue that is impacting import functionality. No interruption in portal access, API, or call routing is expected. WHEN E911 Anywhere(https://anywhere.e911cloud.com/) 7/13/26 Starting at 7pm CT Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/) 7/13/26 Starting at 7pm CT

4. resolved Jul 14, 2026, 12:55 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 12, 2026, 12:52 AM UTC· resolved Jul 12, 2026, 08:00 PM UTC

1. investigating Jul 12, 2026, 12:52 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

2. investigating Jul 12, 2026, 02:23 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown, Carriers are working to isolate cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

3. identified Jul 12, 2026, 03:11 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Higher Level Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

4. resolved Jul 12, 2026, 08:00 PM UTC

   This is an Update notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Resolved time: 7/12/26 - 4:42am Central Time. Cause: Higher Level Fiber Cut. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

Read the full incident report →

Started Jul 07, 2026, 09:19 PM UTC· resolved Jul 08, 2026, 02:07 PM UTC

1. investigating Jul 07, 2026, 09:19 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/7/2026 9:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5455 Oakwood Public Safety Department, OH.

2. resolved Jul 08, 2026, 02:07 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/7/2026 9:40 AM Central Time. Resolution: Resolved. Affected PSAPs: Oakwood Public Safety Department, OH FCC 5455.

Read the full incident report →

Started Jun 24, 2026, 02:28 PM UTC· resolved Jun 24, 2026, 04:10 PM UTC

1. investigating Jun 24, 2026, 02:28 PM UTC

   The emergency relay center is currently experiencing an a service disruption affecting inbound calls. Status updates will be provided as they become available as their team works to restore service. We will relay updates as they become available. Calls with a location are not effected.

2. resolved Jun 24, 2026, 04:10 PM UTC

   Services are now fully restored. The emergency relay center is currently reviewing all missed call attempts during the outage and are taking appropriate action to follow up on each call.

Read the full incident report →

Started Jun 23, 2026, 09:29 AM UTC· resolved Jun 23, 2026, 02:21 PM UTC

1. investigating Jun 23, 2026, 09:29 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: June 22, 2026 11:27PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 1785, Houston County 9-1-1, Houston County, GA; FCCID 1805, Macon-bibb County E9-1-1 Center, Bibb County, GA.

2. resolved Jun 23, 2026, 02:21 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: June 22, 2026 11:27PM Central Time. Resolved time: 4:46AM CST June 23, 2026. Cause: Currently unknown. Affected PSAPs: FCCID 1785, Houston County 9-1-1, Houston County, GA; FCCID 1805, Macon-bibb County E9-1-1 Center, Bibb County, GA.

Read the full incident report →

Started Jun 19, 2026, 01:42 PM UTC· resolved Jun 20, 2026, 01:09 PM UTC

1. investigating Jun 19, 2026, 01:42 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.

2. identified Jun 19, 2026, 03:47 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Stolen cable located at Bolsa Rd Salinas. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.

3. resolved Jun 20, 2026, 01:09 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: June 19,2026 3:15AM Central Time. Resolved time: June 20, 2026 2:29AM CST. Cause: ATT fiber cut, splicers handoff. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.

Read the full incident report →

Started Jun 14, 2026, 08:35 PM UTC· resolved Jun 23, 2026, 04:39 PM UTC

1. investigating Jun 14, 2026, 08:35 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:48a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

2. investigating Jun 14, 2026, 10:49 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:48a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

3. investigating Jun 15, 2026, 09:31 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58a Central Time. Estimated time to resolution: Tomorrow morning, 6/16. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to your 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

4. investigating Jun 16, 2026, 10:43 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58a Central Time. Estimated time to resolution: 9:00p CST 6/16/2026. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to your 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

5. investigating Jun 18, 2026, 09:26 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

6. investigating Jun 20, 2026, 06:35 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

7. investigating Jun 21, 2026, 11:45 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

8. resolved Jun 23, 2026, 04:39 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Resolved time: June 22, 2026 2:14PM CST. Cause: Currently unknown. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

Read the full incident report →

Started May 19, 2026, 09:14 PM UTC· resolved May 21, 2026, 01:06 AM UTC

1. investigating May 19, 2026, 09:14 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to our Emergency Call Relay Center for initial triage and warm transfer to the PSAP. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.

2. resolved May 21, 2026, 01:06 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Resolved time: 05/20/26 18:00 Central Time. Cause: an ESRN mismatch downstream. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.

Read the full incident report →

Started May 11, 2026, 03:41 PM UTC· resolved May 11, 2026, 08:30 PM UTC

1. investigating May 11, 2026, 03:41 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.

2. investigating May 11, 2026, 05:22 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown but was causing extreme PDD and no address delivery. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.

3. resolved May 11, 2026, 08:30 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Resolution: Resolved. Affected PSAPs: 1907, Descom - Des Moines County Communications, Des Moines, IA; 2031, Woodbury County Communications, Woodbury, IA; 1937, Des Moines Police Department, Polk, IA; 2028, Westcom, Polk, IA.

Read the full incident report →

Started May 05, 2026, 12:58 AM UTC· resolved May 05, 2026, 12:58 AM UTC

1. resolved May 05, 2026, 12:58 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 4:11pm Central Time. Resolved time: 4:46pm Central Time. Cause: Fiber Cut. Affected PSAPs: FCCID 5713, Pocola Police Department, Leflore, OK; FCCID 5738, Tulsa Public Safety Response Center-city, Tulsa, OK; FCCID 5722, Northeast Oklahoma Enhanced 911 Trust Authority, Rogers, OK; FCCID 8746, City of Catoosa, Rogers, OK.

Read the full incident report →

Started Apr 29, 2026, 02:42 PM UTC· resolved Apr 29, 2026, 08:39 PM UTC

1. investigating Apr 29, 2026, 02:42 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-28 19:53 CST with an expected time to resolution of unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCC ID 4995, Churchill County Sheriffs Office, Churchill County, NV. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 979322 or your service provider.

2. resolved Apr 29, 2026, 08:39 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-28 19:53 CST with an expected time to resolution of 2026-04-29 13:20 CST. The cause of the outage was: A fiber cut in a downstream carrier's network. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCC ID 4995, Churchill County Sheriffs Office, Churchill County, NV. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 979322 or your service provider.

Read the full incident report →

Started Apr 28, 2026, 11:09 PM UTC· resolved Apr 29, 2026, 04:54 AM UTC

1. investigating Apr 28, 2026, 11:09 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-28 14:05 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1600, Ocala Police Department, Marion County, FL; FCCID 1579, Marion County Public Safety Communications, Marion County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT978998 or your service provider.

2. resolved Apr 29, 2026, 04:54 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-28 14:05 CST with an expected time to resolution of 2026-04-28 18:11 CST. The cause of the outage is: Was a fiber cut within a downstream carrier's network. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 1600, Ocala Police Department, Marion County, FL; FCCID 1579, Marion County Public Safety Communications, Marion County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT978998 or your service provider.

Read the full incident report →

Started Apr 10, 2026, 12:22 PM UTC· resolved Apr 10, 2026, 11:24 PM UTC

1. investigating Apr 10, 2026, 12:22 PM UTC

   We are currently investigating issues with logging into the portal. We are not seeing any issues with calling.

2. investigating Apr 10, 2026, 12:22 PM UTC

   We are currently investigating issues with logging into the portal. We are not seeing any issues with calling.

3. investigating Apr 10, 2026, 01:08 PM UTC

   We are seeing call routing being impacted as well. We will continue to update as we have updates

4. investigating Apr 10, 2026, 01:32 PM UTC

   We are continuing to investigate the issue. We are seeing issues with call routing and portal availability within the wxc.e911cloud.com environment.

5. monitoring Apr 10, 2026, 02:13 PM UTC

   A fix has been implemented and we are monitoring the results. RedSky will post an RCA here as we have an update.

6. resolved Apr 10, 2026, 11:24 PM UTC

   We've identified that around 11:20 pm central time last night a spike in load on a critical database caused unresponsiveness and triggered failover to the standby instance. Unfortunately a critical service failed to reconnect to the standby instance. When it was recognized which service was failing to connect to the database, that service was restarted and normal operation resumed. We are continuing to investigate the initial catalyst of the issue, the increased database load. We have also identified some key measures to guard against a repeat scenario and we are testing those in preparation for an emergency update.

Read the full incident report →

Started Apr 04, 2026, 08:52 PM UTC· resolved Apr 06, 2026, 07:49 PM UTC

1. investigating Apr 04, 2026, 08:52 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. Downstream vendor continues to investigate issue. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.

2. resolved Apr 06, 2026, 07:49 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of 2026-04-06 13:57 CST. The cause of the outage was: Downstream vendor provisioning. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.

Read the full incident report →

Started Apr 03, 2026, 10:09 PM UTC· resolved Apr 03, 2026, 11:00 PM UTC

1. resolved Apr 04, 2026, 12:05 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-01 16:09 CST with an expected time to resolution of 2026-04-02 17:00 CST. The cause of the outage was: A fiber cut. This is an Initial/Final Incident Notification for Incident ID TT 960701. Outage reporting was delayed due to downstream vendor investigation and impact scope confirmation. The issue was affecting 9 1 1 call delivery to the following PSAPs: PSAP: 1518, Greater Orlando Aviation Authority, Orange, FL; PSAP: 1540, Indian River County Sheriff?s Office, Indian River, FL;PSAP: 1609, Orange Park Police Department, Clay, FL; PSAP: 1641, Riviera Beach Police Department, Palm Beach, FL; PSAP: 8553, Broward County Central Regional PSAP, Broward, FL PSAP: 1582, Melbourne Police Department, Brevard, FL; PSAP: 1616, Palm Bay Police Department, Brevard, FL; PSAP: 8554, Broward County North Regional P S A P, Broward, FL; PSAP: 8555, Broward County South Regional P S A P, Broward, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960701 or your service provider.

Read the full incident report →

Started Apr 01, 2026, 11:21 PM UTC· resolved Apr 02, 2026, 02:30 PM UTC

1. investigating Apr 01, 2026, 11:21 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-01 16:16 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Broward County Central Regional PSAP (FCC ID: 8553) Broward County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960715 or your service provider.

2. resolved Apr 02, 2026, 02:30 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-01 16:16 CST with an expected time to resolution of 2026-04-02 02:44 CST. The cause of the outage was: AT&T fiber cut. The issue was affecting 9 1 1 call delivery to the following PSAPs: Broward County Central Regional PSAP (FCC ID: 8553) Broward County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960715 or your service provider.

Read the full incident report →

Started Feb 24, 2026, 02:34 AM UTC· resolved Mar 06, 2026, 07:46 PM UTC

1. investigating Feb 24, 2026, 02:34 AM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 14:00 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.

2. investigating Feb 24, 2026, 03:46 PM UTC

   This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 14:00 CST with an expected time to resolution of 2026-02-23 19:06 CST. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.

3. resolved Mar 06, 2026, 07:46 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 10:00 CST with an expected time to resolution of 2026-02-23 19:06 CST. The cause of the outage was: an unknown issue with a downstream carrier. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.

Read the full incident report →

Started Feb 20, 2026, 12:17 AM UTC· resolved Feb 24, 2026, 01:50 AM UTC

1. investigating Feb 20, 2026, 12:17 AM UTC

   This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of unknown. The cause of the outage is: LSA Neptune Down. . The previous final notice is rescinded. ATT repair did not keep. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.

2. resolved Feb 24, 2026, 01:50 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of 2026-02-19 23:19 CST. The cause of the outage is: LSA Neptune Down. . The issue affected 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.

Read the full incident report →

Started Feb 19, 2026, 11:35 PM UTC· resolved Mar 02, 2026, 10:17 PM UTC

1. investigating Feb 19, 2026, 11:35 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.

2. resolved Mar 02, 2026, 10:17 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of . The cause of the outage is: an ESN mismatch with ATT. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.

Read the full incident report →

Started Feb 06, 2026, 05:25 AM UTC· resolved Feb 07, 2026, 06:19 PM UTC

1. investigating Feb 06, 2026, 05:25 AM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of . The cause of the outage is Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.

2. investigating Feb 06, 2026, 04:27 PM UTC

   This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of Currently unknown. The cause of the outage is suspected hardware issue. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.

3. resolved Feb 07, 2026, 06:19 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.

Read the full incident report →

Started Jan 29, 2026, 05:35 PM UTC· resolved Jan 30, 2026, 06:32 PM UTC

1. investigating Jan 29, 2026, 05:35 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-28 12:09:19 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCC ID 3608 Brown County PSAP, Brown County, MN; FCC ID 3687 Murray County Sheriff's Office, Murray County, MN. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 916248 or your service provider.

2. resolved Jan 30, 2026, 06:32 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-28 12:09:19 CST with an expected time to resolution of 2026-01-30 11:30 CST. The cause of the outage is: A configuration change was implemented. The issue affected 9 1 1 call delivery to the following PSAPs: FCC ID 3608 Brown County PSAP, Brown County, MN; FCC ID 3687 Murray County Sheriff's Office, Murray County, MN. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 916248 or your service provider.

Read the full incident report →

Started Jan 17, 2026, 06:54 PM UTC· resolved Jan 18, 2026, 04:46 PM UTC

1. investigating Jan 17, 2026, 06:54 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.

2. resolved Jan 18, 2026, 04:46 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of 2026-01-18 08:10 CST. The cause of the outage is a fiber cut near the midpoint of a railway bridge and a bad card causing instability on the secondary path. The issue affected 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.

Read the full incident report →

Started Jan 07, 2026, 03:32 PM UTC· resolved Jan 07, 2026, 08:04 PM UTC

1. investigating Jan 07, 2026, 03:32 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of currently unknown. The cause of the outage is a Fiber Cut. The issue is affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.

2. resolved Jan 07, 2026, 08:04 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of 2026-01-07 06:54 CST. The cause of the outage is a Fiber Cut. The fiber cut has been repaired. The issue was affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.

Read the full incident report →

Started Dec 30, 2025, 10:18 PM UTC· resolved Jan 24, 2026, 03:09 AM UTC

1. investigating Dec 30, 2025, 10:18 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-30 13:40 CST with an expected time to resolution of . The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs FCCID 6954, Tyler Poice Department, Smith County, Texas. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 898007 or your service provider.

2. resolved Jan 24, 2026, 03:09 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-30 13:40 CST with an expected time to resolution of 2026-01-23 15:04 CST. The cause of the outage was: Motorola made a configuration change on the PSAP CHE. Routing in the Prod VPC was restored and a test call was successfully made at 3:04pm Central time 1/23/26.. The issue was affecting 9 1 1 call delivery to the following PSAPs FCCID 6954, Tyler Poice Department, Smith County, Texas. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 898007 or your service provider.

Read the full incident report →