RedSky incident
VoIP Positioning Center (VPC) Incident Notification (TT 954286)
Resolved after 1 day 22 hours, affecting Call Routing, on April 4, 2026.
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of 2026-04-06 13:57 CST. The cause of the outage was: Downstream vendor provisioning. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.
Affected components
Update timeline
- investigating Apr 04, 2026, 08:52 PM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. Downstream vendor continues to investigate issue. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.
- resolved Apr 06, 2026, 07:49 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of 2026-04-06 13:57 CST. The cause of the outage was: Downstream vendor provisioning. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.
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