RedSky incident
VoIP Positioning Center (VPC) Incident Notification (TT 921834)
Resolved after 1 day 12 hours, affecting Call Routing, on February 6, 2026.
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Affected components
Update timeline
- investigating Feb 06, 2026, 05:25 AM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of . The cause of the outage is Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
- investigating Feb 06, 2026, 04:27 PM UTC
This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of Currently unknown. The cause of the outage is suspected hardware issue. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
- resolved Feb 07, 2026, 06:19 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
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