VoIP Positioning Center (VPC) Incident Notice (TT 1008639)

Update timeline

1. investigating Jun 14, 2026, 08:35 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:48a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

2. investigating Jun 14, 2026, 10:49 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:48a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

3. investigating Jun 15, 2026, 09:31 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58a Central Time. Estimated time to resolution: Tomorrow morning, 6/16. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to your 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

4. investigating Jun 16, 2026, 10:43 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58a Central Time. Estimated time to resolution: 9:00p CST 6/16/2026. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to your 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

5. investigating Jun 18, 2026, 09:26 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

6. investigating Jun 20, 2026, 06:35 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

7. investigating Jun 21, 2026, 11:45 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.

8. resolved Jun 23, 2026, 04:39 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 6/14/26 at 7:58AM Central Time. Resolved time: June 22, 2026 2:14PM CST. Cause: Currently unknown. Affected PSAPs: FCCID 794 Long Beach Police Department, Los Angeles County, CA.