VoIP Positioning Center (VPC) Incident Notice (TT 102443)

Update timeline

1. investigating Jun 19, 2026, 01:42 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.

2. identified Jun 19, 2026, 03:47 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Stolen cable located at Bolsa Rd Salinas. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.

3. resolved Jun 20, 2026, 01:09 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: June 19,2026 3:15AM Central Time. Resolved time: June 20, 2026 2:29AM CST. Cause: ATT fiber cut, splicers handoff. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.