RedSky Outage History

Started Dec 23, 2025, 09:21 PM UTC· resolved Oct 01, 2026, 04:52 PM UTC

1. investigating Dec 23, 2025, 09:21 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.

2. identified Dec 29, 2025, 08:16 PM UTC

   This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.

3. resolved Oct 01, 2026, 04:52 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this was a Single PSAP outage. This outage begun at 2025-12-23 12:16 CST and had a resolution of 2026-04-01 10:05 CST. The cause of the outage is: On-premises PSAP Call Handling Equipment / Call Processing Equipment. During this outage, calls were being delivered to the PSAPs 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.

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Started Dec 12, 2025, 06:25 PM UTC· resolved Dec 12, 2025, 08:35 PM UTC

1. identified Dec 12, 2025, 06:25 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/12/25 10:30AM CT with an expected time to resolution of Unknown. PSAP configuration causing immediate REINVITE for hold, known issue which causes the VPC to end the call. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 2804, Overland Park Police Department, Johnson County, KS. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 885903 or your service provider.

2. resolved Dec 12, 2025, 08:35 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing No further impact on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/12/25 10:30AM CT with an expected time to resolution of 12/12/25 01:31 PM CT. PSAP configuration causing immediate REINVITE for hold, known issue which causes the VPC to end the call. The issue affected 9 1 1 call delivery to the following PSAPs: FCCID 2804, Overland Park Police Department, Johnson County, KS. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 885903 or your service provider.

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Started Dec 04, 2025, 12:39 AM UTC· resolved Feb 12, 2026, 04:28 PM UTC

1. investigating Dec 04, 2025, 12:39 AM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 01:27 PM CT with an expected time to resolution of Unknown. Unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.

2. resolved Feb 12, 2026, 04:28 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 13:27 PM CT with an expected time to resolution of 12/12/2025 13:33 PM CT. The cause of the outage is: CHE configuration generating erroneous SIP signaling; this was corrected with a CHE configuration change. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.

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Started Dec 02, 2025, 06:00 PM UTC· resolved Dec 03, 2025, 04:28 AM UTC

1. investigating Dec 02, 2025, 06:00 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-12-01 17:35 CST with an expected time to resolution of unknown. The cause of the outage is currently unknown. The issue affected 9 1 1 call delivery to the following PSAPs: West-comm-West Cities Police Comm Centerseal Beach (FCC ID: 1043) Orange County, CA, La Habra Police Department (FCC ID: 774) Orange County, CA, Newport Beach Police Department (FCC ID: 847) Orange County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 880603 / 880389 or your service provider.

2. resolved Dec 03, 2025, 04:28 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing No further impact on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-12-01 17:35 CST with an expected time to resolution of 2025-12-02 14:12 CST. . The issue affected 9 1 1 call delivery to the following PSAPs: West-comm-West Cities Police Comm Centerseal Beach (FCC ID: 1043) Orange County, CA, La Habra Police Department (FCC ID: 774) Orange County, CA, Newport Beach Police Department (FCC ID: 847) Orange County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 880603 / 880389 or your service provider.

Read the full incident report →