RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 990425)
Resolved after 1 day 3 hours, affecting VPC Outages, on May 19, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Resolved time: 05/20/26 18:00 Central Time. Cause: an ESRN mismatch downstream. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.
Affected components
Update timeline
- investigating May 19, 2026, 09:14 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to our Emergency Call Relay Center for initial triage and warm transfer to the PSAP. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.
- resolved May 21, 2026, 01:06 AM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Resolved time: 05/20/26 18:00 Central Time. Cause: an ESRN mismatch downstream. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.
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