RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT1049309/1049313)
Resolved after 6 hours 31 minutes, affecting VPC Outages, on August 12, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 8/12/26 at 11:08a Central Time. Resolution: Resolved. Cause: Cable damage. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
Affected components
Update timeline
- investigating Aug 12, 2026, 05:09 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/12/26 at 11:08a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
- investigating Aug 12, 2026, 06:53 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/12/26 at 11:08a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
- resolved Aug 12, 2026, 11:41 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 8/12/26 at 11:08a Central Time. Resolution: Resolved. Cause: Cable damage. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
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