VoIP Positioning Center (VPC) Incident Notice (TT 1038979)

Update timeline

1. investigating Jul 26, 2026, 11:29 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently Unknown. Cause: Currently Unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR.

2. investigating Jul 26, 2026, 11:31 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown; carriers are working to isolate cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR.

3. investigating Jul 26, 2026, 09:38 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently Unknown. Cause: Currently unknown; carriers are working to isolate the cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR.

4. investigating Jul 27, 2026, 01:38 AM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Estimated time to resolution: Currently Unknown. Cause: Currently unknown; carriers are working to isolate the cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR; FCCID 5845, Willamette Valley Communications Center, Marion, OR.

5. resolved Jul 27, 2026, 04:20 PM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: July 25, 2026, at 8:57 PM Central Time. Resolved time: approximately 2:12 AM Central Time. Cause: Loss of SS7 connectivity between the Lumen hand-off and AT&T. Calls are once again being delivered with full ANI ALI, however. Affected PSAPs: FCCID 5794, Lincoln City Police Department, Lincoln, OR; FCCID 5833, Tillamook County Emergency Communications District, Tillamook, OR; FCCID 5845, Willamette Valley Communications Center, Marion, OR.