RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 1069848)
Resolved after 2 days 22 hours, affecting VPC Outages, on September 16, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 14:24 CT. Cause: Links down. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
Affected components
Update timeline
- investigating Sep 16, 2026, 05:32 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
- investigating Sep 16, 2026, 09:25 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
- resolved Sep 19, 2026, 04:25 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 14:24 CT. Cause: Links down. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
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