VoIP Positioning Center (VPC) Incident Notice (TT1084745)

Update timeline

1. investigating Oct 09, 2026, 06:09 PM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

2. investigating Oct 09, 2026, 07:58 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown and being investigated by vendor teams. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

3. identified Oct 09, 2026, 09:33 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Vendor teams have determined third-party construction activity has damaged a Lumen fiber/conduit. Utility locates are being performed to identify the precise location of the Lumen facilities and further isolate the damage. Construction and Splice teams are en route with replacement fiber and have an estimated arrival time of 3:30 - 4:30 PM Central Time. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.

4. resolved Oct 10, 2026, 05:21 AM UTC

   This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated service restoral time: Oct 09, 2026 9:27 PM CDT. Cause: Lumen fiber/conduit cut by third-party construction activity. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.