RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 1067781)
Resolved after 22 hours 22 minutes, affecting VPC Outages, on September 12, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/12/26 07:21 AM Central Time. Resolved time: 9/12/26 - 9:00pm CST. Cause: Provider Fiber Issue. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
Affected components
Update timeline
- investigating Sep 12, 2026, 06:45 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
- investigating Sep 12, 2026, 10:52 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
- resolved Sep 13, 2026, 05:07 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/12/26 07:21 AM Central Time. Resolved time: 9/12/26 - 9:00pm CST. Cause: Provider Fiber Issue. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
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