Cin7 Outage History
Cin7 is up right nowPingoru has recorded 39 incidents for Cin7: 39 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 382 of 720 (53%) |
| May 2026 | 5 | 219 of 744 (29%) |
| June 2026 | 11 | 341 of 720 (47%) |
| July 2026 | 3 | 105 of 744 (14%) |
| August 2026 | 2 | 43 of 744 (6%) |
| September 2026 | 11 | 389 of 720 (54%) |
| October 2026 | 5 | 159 of 547 (29%) |
Incidents, newest first
Major October 22, 2026 Issue with Automatic Order Downloads 13h 50m Cin7 Omni (Omni: 3rd Party Integrations)
Started Oct 22, 2026, 01:09 PM UTC· resolved Oct 23, 2026, 03:00 AM UTC
- investigating Oct 22, 2026, 01:09 PM UTC
Orders from some eCommerce and marketplace integrations are not auto downloading into Cin7 Omni. We are aware of the issue and are working to resolve it. In the meantime, please manually click **Download Orders** to download your orders as expected. Additionally, **Amazon Seller Integration – Manual Order Download Issue:** Clicking **Download Orders** results in an error. We are aware of this issue and are working to resolve it.
- identified Oct 22, 2026, 08:38 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Oct 23, 2026, 01:21 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 23, 2026, 03:00 AM UTC
This incident has been resolved.
Minor October 21, 2026 Email delivery failure - Cin7 Core 15h 7m Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal)
Started Oct 21, 2026, 12:36 AM UTC· resolved Oct 21, 2026, 03:44 PM UTC
- investigating Oct 21, 2026, 12:36 AM UTC
We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.
- monitoring Oct 21, 2026, 03:07 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 21, 2026, 03:44 PM UTC
This incident has been resolved.
Minor October 16, 2026 (Cin7 Core) QBO - Supplier Sync Failures 5d 15h Cin7 Core (Core: 3rd Party Integrations)
Started Oct 16, 2026, 11:50 AM UTC· resolved Oct 22, 2026, 03:12 AM UTC
- identified Oct 16, 2026, 11:50 AM UTC
We are currently investigating an issue impacting the Core to QBO integration, where newly created suppliers fail to sync and return an _"invalid property"_ error. We have identified the underlying cause and is actively working on a fix.
- monitoring Oct 19, 2026, 12:48 PM UTC
We implemented a fix and are currently monitoring the result.
- monitoring Oct 21, 2026, 05:48 AM UTC
We implemented a fix and are currently monitoring the result.
Notice October 12, 2026 Sales By Branch (Created Date) report not updating with current POS sales. 5h 35m Cin7 Omni (Omni: Reports and Insights)
Started Oct 12, 2026, 01:38 AM UTC· resolved Oct 12, 2026, 07:14 AM UTC
- investigating Oct 12, 2026, 01:38 AM UTC
We are currently investigating this incident.
- identified Oct 12, 2026, 01:59 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Oct 12, 2026, 04:41 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 12, 2026, 07:14 AM UTC
We have implemented a fix. This incident has been resolved.
Major October 11, 2026 Cin7 Omni: Emails from Sales, Quotes, Purchase Orders, and Credit Notes not sending. 2h 46m Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))
Started Oct 11, 2026, 10:43 PM UTC· resolved Oct 12, 2026, 01:29 AM UTC
- investigating Oct 11, 2026, 10:43 PM UTC
We are currently investigating this incident.
- identified Oct 11, 2026, 11:48 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Oct 12, 2026, 12:28 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 12, 2026, 01:29 AM UTC
This incident has been resolved.
Notice September 29, 2026 Email Delivery Delays in Omni 1d 4h Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))
Started Sep 29, 2026, 08:40 PM UTC· resolved Oct 01, 2026, 01:11 AM UTC
- investigating Sep 29, 2026, 08:40 PM UTC
We are currently investigating an issue where outbound emails from Omni are delayed and remaining in a "sending" state.
- identified Sep 29, 2026, 09:51 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 30, 2026, 02:23 AM UTC
We have applied a temporary fix restoring most outbound email delivery. New emails are sending normally, but any previously failed emails will need to be resent manually. We are still working with a third-party provider to resolve this for custom domains and will provide another update once a permanent fix is in place.
- monitoring Sep 30, 2026, 03:37 PM UTC
The third-party provider has implemented a fix, and email services have now been restored. New outbound emails should be sending normally, including for custom domains. We are closely monitoring the service to ensure everything continues to work as expected.
- resolved Oct 01, 2026, 01:11 AM UTC
This incident has been resolved.
Minor September 22, 2026 API Documentation - URL Not Loading 1d 20h Cin7 Core (Core: Help Center)
Started Sep 22, 2026, 07:18 AM UTC· resolved Sep 24, 2026, 03:46 AM UTC
- investigating Sep 22, 2026, 07:18 AM UTC
The official Cin7 Core API documentation hosted on Apiary is currently failing to load any content. We are currently investigating this incident.
- identified Sep 23, 2026, 04:40 AM UTC
This is part of an ongoing migration, and we are actively working on a fix.
- resolved Sep 24, 2026, 03:46 AM UTC
The issue was limited to accessing the API documentation. We are working on a workaround for customers who need access to the documentation, so there is currently no ongoing impact to the API or our core services. For this reason, we’re marking the incident as resolved. This does not mean the documentation issue itself is fully resolved. We are continuing to work on a solution and will continue to provide updates as that work progresses.
Minor September 21, 2026 QuickBooks Online - Integration (Core) - Authentication Error during Connection 1d 12h Cin7 Core (Core: 3rd Party Integrations)
Started Sep 21, 2026, 06:44 AM UTC· resolved Sep 22, 2026, 07:39 PM UTC
- investigating Sep 21, 2026, 06:44 AM UTC
We are currently seeing an authentication error when trying to connect Cin7 Core with QuickBooks Online. We are currently investigating this incident.
- investigating Sep 22, 2026, 03:01 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 22, 2026, 05:12 AM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 22, 2026, 07:39 PM UTC
This incident has been resolved.
Minor September 20, 2026 Core Passkey Login Unavailable 2d 6h Cin7 Core (Core: Cloud (dearsystems.com)), Cin7 Core (Core: B2B Portal), Cin7 Core (Core: Warehouse Management (WMS)), Cin7 Core (Core: Point of Sale (POS)) and 5 more
Started Sep 20, 2026, 09:57 PM UTC· resolved Sep 23, 2026, 04:42 AM UTC
- investigating Sep 20, 2026, 09:57 PM UTC
We are investigating an issue where the Passkey login option is not appearing. Users without an alternate authenticator setup are currently unable to log in.
- investigating Sep 20, 2026, 11:54 PM UTC
We are continuing to work on a fix for the Passkey login issue. In the meantime, using an alternative browser like Microsoft Edge appears to resolve the issue for some users. We will provide another update as soon as we have more progress.
- identified Sep 21, 2026, 12:43 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 21, 2026, 11:14 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 23, 2026, 04:42 AM UTC
This incident has been resolved.
Minor September 20, 2026 Cin7 Omni: 3PL manual Imports and Export page not functioning correctly 22h 35m Cin7 Omni (Omni: 3rd Party Integrations)
Started Sep 20, 2026, 12:46 AM UTC· resolved Sep 20, 2026, 11:22 PM UTC
- investigating Sep 20, 2026, 12:46 AM UTC
We are currently investigating this incident.
- identified Sep 20, 2026, 09:31 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 20, 2026, 11:12 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 20, 2026, 11:22 PM UTC
This incident has been resolved.
Minor September 13, 2026 Advanced Sales Order: Timeout Errors During Pick and Invoice Authorization 3h 26m Cin7 Core (Core: Cloud (dearsystems.com))
Started Sep 13, 2026, 10:50 PM UTC· resolved Sep 14, 2026, 02:16 AM UTC
- investigating Sep 13, 2026, 10:50 PM UTC
We are currently investigating this incident.
- identified Sep 13, 2026, 11:59 PM UTC
We are continuing to work on a fix for this incident.
- identified Sep 14, 2026, 01:13 AM UTC
A fix is in deployment for Cin7 Core to address the ongoing issues.
- monitoring Sep 14, 2026, 01:42 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 14, 2026, 02:16 AM UTC
This incident has been resolved.
Minor September 10, 2026 Multiple users have reported severe system lag and slow response times across Cin7 Core 24d 11h Cin7 Core (Core: Cloud (dearsystems.com))
Started Sep 10, 2026, 05:18 PM UTC· resolved Oct 05, 2026, 05:06 AM UTC
- investigating Sep 10, 2026, 05:18 PM UTC
Customers are experiencing performance issues, including slow page loading, delays when printing documents, report timeouts, and errors when opening certain POs, with reports coming in for the past 3–5 days.
- investigating Sep 11, 2026, 09:07 AM UTC
We are currently investigating this incident.
- investigating Sep 12, 2026, 03:48 AM UTC
We are currently investigating this incident.
- investigating Sep 13, 2026, 06:00 AM UTC
We are currently investigating this incident.
- investigating Sep 14, 2026, 05:32 AM UTC
We are currently investigating this incident.
- investigating Sep 16, 2026, 01:27 AM UTC
We are continuing to investigate this incident.
- monitoring Sep 16, 2026, 06:30 PM UTC
We have made some changes that should help with overall application performance, and are monitoring the result.
- investigating Sep 17, 2026, 09:45 AM UTC
We’ve already put some improvements in place, and we’re seeing a reduction in the number of performance issues. That said, we know there’s still slowness happening, so we’re continuing to dig into it. To help with that, we’ve also added some additional logging and monitoring so we can get more visibility into what’s happening when these issues occur. This should help us narrow things down and get to the root cause faster.
- investigating Sep 21, 2026, 02:51 AM UTC
We’re still actively investigating the root cause of the remaining performance issues. The improvements we’ve put in place have helped reduce the frequency of the issues, and the additional logging and monitoring are giving us more visibility as we continue to dig into what’s happening. We haven’t identified the root cause just yet, but the investigation is ongoing and we’ll continue to keep you updated as we learn more.
- monitoring Sep 21, 2026, 11:52 AM UTC
We have made a few changes to Core's infrastructure which should help with performance. We are currently monitoring the result.
- monitoring Sep 23, 2026, 04:42 AM UTC
This incident has been resolved.
- monitoring Sep 27, 2026, 06:56 AM UTC
We've rolled out a couple of new enhancements to help with the slowness and system lag issues. We are currently monitoring the status.
Minor September 10, 2026 Cin7 Core: Manual syncs for Xero is throwing a "Xero API 400 error calling UpdateOrCreateManualJournals" 6d 3h 3rd Party Integrations (Xero Ltd - API → Xero APIs → Accounting API)
Started Sep 10, 2026, 05:14 PM UTC· resolved Sep 16, 2026, 09:05 PM UTC
- identified Sep 10, 2026, 05:14 PM UTC
We are working on a fix for this incident.
- identified Sep 11, 2026, 09:08 AM UTC
We are continuing to work on a fix for this incident.
- identified Sep 12, 2026, 03:50 AM UTC
We’ve prepared a fix for this and it’s scheduled to go out with this weekend’s release.
- monitoring Sep 13, 2026, 09:59 AM UTC
We implemented a fix and are currently monitoring the result.
- monitoring Sep 14, 2026, 05:32 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 16, 2026, 09:05 PM UTC
This incident has been resolved.
Major September 3, 2026 Xero & QBO Manual Sync Delays 22h 19m Cin7 Core (Core: 3rd Party Integrations)
Started Sep 03, 2026, 12:58 AM UTC· resolved Sep 03, 2026, 11:17 PM UTC
- investigating Sep 03, 2026, 12:58 AM UTC
We are currently investigating an issue where manual syncs for QuickBooks Online (QBO) and Xero may appear stuck on "Starting synchronisation" or fail to complete. Our engineering team is actively working on a resolution.
- identified Sep 03, 2026, 02:10 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 03, 2026, 02:36 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 03, 2026, 11:17 PM UTC
This incident has been resolved.
Minor September 1, 2026 Integrations & QBO settings pages 2h 13m Cin7 Core (Core: 3rd Party Integrations)
Started Sep 01, 2026, 10:31 PM UTC· resolved Sep 02, 2026, 12:45 AM UTC
- investigating Sep 01, 2026, 10:31 PM UTC
We're aware that the Integrations and QuickBooks settings pages may be loading slowly or timing out for some users. We are currently investigating this incident.
Notice September 1, 2026 QuickBooks Online (QBO) Integration Disruptions 2h 54m Cin7 Core (Core: 3rd Party Integrations), Cin7 Omni (Omni: 3rd Party Integrations)
Started Sep 01, 2026, 09:44 PM UTC· resolved Sep 02, 2026, 12:39 AM UTC
- identified Sep 01, 2026, 09:44 PM UTC
Intuit is currently experiencing an outage, which may cause disruptions to QuickBooks Online (QBO) sync and settings for some accounts.
- identified Sep 02, 2026, 12:39 AM UTC
We're aware that the Integrations and QuickBooks settings pages may be loading slowly or timing out for some users. This is related to the Intuit QuickBooks outage. We will keep you posted on any updates.
Minor August 19, 2026 Cin7 Omni: Errors attaching files via Omni Google Drive (Google drive outage) 1h 42m 3rd Party Integrations (Google Cloud Platform → Cloud Filestore)
Started Aug 19, 2026, 02:32 AM UTC· resolved Aug 19, 2026, 04:15 AM UTC
- investigating Aug 19, 2026, 02:32 AM UTC
We are currently investigating an issue where users receive an error when attempting to attach files to Omni Google Drive.
- monitoring Aug 19, 2026, 03:40 AM UTC
Google Drive is now back online. We will continue to monitor this.
- resolved Aug 19, 2026, 04:15 AM UTC
This incident has been resolved.
Minor August 3, 2026 Cin7 Core: Etsy integration order download, stock update & product linking impacted 1d 17h Cin7 Core (Core: 3rd Party Integrations)
Started Aug 03, 2026, 11:53 PM UTC· resolved Aug 05, 2026, 05:01 PM UTC
- identified Aug 03, 2026, 11:53 PM UTC
Etsy recently made changes to their API on 29 July 2026, specifically deprecating some parameters, which has impacted our integration's order download, stock update, and product linking functionality. We're actively working on accommodating these changes to restore full functionality.
- identified Aug 05, 2026, 03:55 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Aug 05, 2026, 12:39 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 05, 2026, 05:01 PM UTC
This incident has been resolved. Please run a backdated manual order download action to bring in any missed orders during the downtime.
Notice July 26, 2026 Cin7 Omni API update: reducing validation strictness 4d 4h Cin7 Omni (Omni: API)
Started Jul 26, 2026, 09:00 PM UTC· resolved Jul 31, 2026, 01:31 AM UTC
- monitoring Jul 26, 2026, 09:00 PM UTC
We've recently updated our Cin7 API to better align with API standards. However, these changes included strict request validation, which affected some integrations. We are updating our Cin7 API to restore some of the previous validation behavior to minimize disruption. No action is required on your end.
- resolved Jul 31, 2026, 01:31 AM UTC
This incident has been resolved.
Minor July 26, 2026 Reports - Server Error in '/' Application 3h 18m Cin7 Core (Core: Cloud (dearsystems.com))
Started Jul 26, 2026, 11:05 AM UTC· resolved Jul 26, 2026, 02:24 PM UTC
- investigating Jul 26, 2026, 11:05 AM UTC
Users are unable to generate Reports, with the report failing and returning a generic [ASP.NET](http://ASP.NET) "Server Error in '/' Application" runtime error.
- identified Jul 26, 2026, 11:31 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Jul 26, 2026, 12:39 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 26, 2026, 02:24 PM UTC
This incident has been resolved.
Minor July 7, 2026 Reports Page Intermittent Errors 42m Cin7 Core (Core: Cloud (dearsystems.com))
Started Jul 07, 2026, 01:48 AM UTC· resolved Jul 07, 2026, 02:31 AM UTC
- investigating Jul 07, 2026, 01:48 AM UTC
We are investigating an issue causing "503 Service Unavailable" errors on the reports page.
- identified Jul 07, 2026, 02:08 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Jul 07, 2026, 02:13 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 07, 2026, 02:31 AM UTC
This incident has been resolved.
Minor June 30, 2026 Help Website Login Issue 1h 4m Cin7 Omni (Omni: Help Center)
Started Jun 30, 2026, 02:18 AM UTC· resolved Jun 30, 2026, 03:22 AM UTC
- investigating Jun 30, 2026, 02:18 AM UTC
We are currently investigating an issue with the login process on our Omni Help Website. Users attempting to log in to view their support tickets are currently being incorrectly redirected to the main Cin7 website.
- identified Jun 30, 2026, 02:56 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Jun 30, 2026, 03:09 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 30, 2026, 03:22 AM UTC
This incident has been resolved.
Minor June 28, 2026 Error loading "Completed Sales Made Without Stock Report" 32m Cin7 Omni (Omni: Reports and Insights)
Started Jun 28, 2026, 10:41 PM UTC· resolved Jun 28, 2026, 11:13 PM UTC
- investigating Jun 28, 2026, 10:41 PM UTC
We are currently investigating this incident.
- monitoring Jun 28, 2026, 10:58 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 28, 2026, 11:13 PM UTC
This incident has been resolved.
Minor June 25, 2026 Walmart Integration Disruptions 5h 3m Cin7 Core (Core: 3rd Party Integrations)
Started Jun 25, 2026, 10:33 PM UTC· resolved Jun 26, 2026, 03:36 AM UTC
- investigating Jun 25, 2026, 10:33 PM UTC
We are investigating a technical issue affecting the Walmart integration page on Cin7 Core. Users may see an "Unhandled error" and will temporarily be unable to download or fulfill orders.
- identified Jun 25, 2026, 11:57 PM UTC
We are continuing to work on a fix for this incident.
- identified Jun 26, 2026, 01:25 AM UTC
We've identified the root cause. We're building a fix to be rolled out soon.
- monitoring Jun 26, 2026, 02:41 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 26, 2026, 03:36 AM UTC
This incident has been resolved.
- resolved Jun 26, 2026, 03:40 AM UTC
This incident has been resolved.
Major June 16, 2026 Error Saving Sales Orders with Products having Size-Grids 59m Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com))
Started Jun 16, 2026, 12:34 AM UTC· resolved Jun 16, 2026, 01:34 AM UTC
- investigating Jun 16, 2026, 12:34 AM UTC
We are currently investigating this incident.
- monitoring Jun 16, 2026, 01:11 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 16, 2026, 01:34 AM UTC
This incident has been resolved.