Cin7 incident

Xero & QBO Manual Sync Delays

Major

Resolved after 22 hours 19 minutes, affecting Cin7 Core (Core: 3rd Party Integrations), on September 3, 2026.

monitoring Sep 03, 2026, 02:36 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Cin7 Core (Core: 3rd Party Integrations)

investigating Sep 03, 2026, 12:58 AM UTC

We are currently investigating an issue where manual syncs for QuickBooks Online (QBO) and Xero may appear stuck on "Starting synchronisation" or fail to complete. Our engineering team is actively working on a resolution.
identified Sep 03, 2026, 02:10 AM UTC

We are continuing to work on a fix for this incident.
monitoring Sep 03, 2026, 02:36 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Sep 03, 2026, 11:17 PM UTC

This incident has been resolved.

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