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Cin7 is down

Active incident: Issue with Automatic Order Downloads

  • Official status page: status.cin7.com
  • Checked every 5 minutes
  • 39 components tracked

Cin7 is reporting a major outage right now (last checked just now). 1 active incident on the official status page.

Real-time Cin7 status, recent outages, and incident history: pulled directly from Cin7's official status page at status.cin7.com every 5 minutes. Pingoru tracks 39 Cin7 services and has captured 43 incidents in the last 90 days (98.46% uptime). Get email, Slack, Discord, or webhook alerts the moment Cin7 reports a new incident, free for 3 monitors, no credit card.

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Cin7 uptime 98.46% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 10h 21m
    Started Oct 22, 2026, 01:09 PM UTC
    Omni: 3rd Party Integrations
    Timeline · 2 updates
    • investigating · Oct 22, 2026, 01:09 PM UTC

      Orders from some eCommerce and marketplace integrations are not auto downloading into Cin7 Omni. We are aware of the issue and are working to resolve it. In the meantime, please manually click **Download Orders** to download your orders as expected. Additionally, **Amazon Seller Integration – Manual Order Download Issue:** Clicking **Download Orders** results in an error. We are aware of this issue and are working to resolve it.

    • identified · Oct 22, 2026, 08:38 PM UTC

      We are continuing to work on a fix for this incident.

    Latest: We are continuing to work on a fix for this incident.

Recent outages & incidents

Past 90 days
  1. Resolved 15h 7m
    Started Oct 21, 2026, 12:36 AM UTC · Resolved Oct 21, 2026, 03:44 PM UTC
    Core: Cloud (dearsystems.com)Core: B2B Portal
    Timeline · 3 updates
    • investigating · Oct 21, 2026, 12:36 AM UTC

      We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.

    • monitoring · Oct 21, 2026, 03:07 AM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Oct 21, 2026, 03:44 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 5d 15h
    Started Oct 16, 2026, 11:50 AM UTC · Resolved Oct 22, 2026, 03:12 AM UTC
    Core: 3rd Party Integrations
    Timeline · 3 updates
    • identified · Oct 16, 2026, 11:50 AM UTC

      We are currently investigating an issue impacting the Core to QBO integration, where newly created suppliers fail to sync and return an _"invalid property"_ error. We have identified the underlying cause and is actively working on a fix.

    • monitoring · Oct 19, 2026, 12:48 PM UTC

      We implemented a fix and are currently monitoring the result.

    • monitoring · Oct 21, 2026, 05:48 AM UTC

      We implemented a fix and are currently monitoring the result.

    Latest: We implemented a fix and are currently monitoring the result.

  3. Resolved 5h 35m
    Started Oct 12, 2026, 01:38 AM UTC · Resolved Oct 12, 2026, 07:14 AM UTC
    Omni: Reports and Insights
    Timeline · 4 updates
    • investigating · Oct 12, 2026, 01:38 AM UTC

      We are currently investigating this incident.

    • identified · Oct 12, 2026, 01:59 AM UTC

      We are continuing to work on a fix for this incident.

    • monitoring · Oct 12, 2026, 04:41 AM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Oct 12, 2026, 07:14 AM UTC

      We have implemented a fix. This incident has been resolved.

    Latest: We have implemented a fix. This incident has been resolved.

  4. Resolved 2h 46m
    Started Oct 11, 2026, 10:43 PM UTC · Resolved Oct 12, 2026, 01:29 AM UTC
    Omni: Inventory & Order Management (go.cin7.com)
    Timeline · 4 updates
    • investigating · Oct 11, 2026, 10:43 PM UTC

      We are currently investigating this incident.

    • identified · Oct 11, 2026, 11:48 PM UTC

      We are continuing to work on a fix for this incident.

    • monitoring · Oct 12, 2026, 12:28 AM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Oct 12, 2026, 01:29 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1d 4h
    Started Sep 29, 2026, 08:40 PM UTC · Resolved Oct 01, 2026, 01:11 AM UTC
    Omni: Inventory & Order Management (go.cin7.com)
    Timeline · 5 updates
    • investigating · Sep 29, 2026, 08:40 PM UTC

      We are currently investigating an issue where outbound emails from Omni are delayed and remaining in a "sending" state.

    • identified · Sep 29, 2026, 09:51 PM UTC

      We are continuing to work on a fix for this incident.

    • monitoring · Sep 30, 2026, 02:23 AM UTC

      We have applied a temporary fix restoring most outbound email delivery. New emails are sending normally, but any previously failed emails will need to be resent manually. We are still working with a third-party provider to resolve this for custom domains and will provide another update once a permanent fix is in place.

    • monitoring · Sep 30, 2026, 03:37 PM UTC

      The third-party provider has implemented a fix, and email services have now been restored. New outbound emails should be sending normally, including for custom domains. We are closely monitoring the service to ensure everything continues to work as expected.

    • resolved · Oct 01, 2026, 01:11 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Cin7 outage history

15 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Cin7 outage history →

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Incident record

Since April 2026 · Instatus · 39 components checked every 5 minutes
39incidents recorded
39last 12 months
20last 90 days
3 daystypical duration, 12 months

The longest incident in the last year, Multiple users have reported severe system lag and slow response times across Cin7 Core on September 10, 2026, ran for 24 days. 41 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Core: 3rd Party Integrations17
  • Core: Cloud (dearsystems.com)14
  • Core: B2B Portal8
  • Core: Help Center7
  • Core: API6

Latest incidents

  • Issue with Automatic Order Downloads October 22, 2026 · still open · major outage

    Orders from some eCommerce and marketplace integrations are not auto downloading into Cin7 Omni. We are aware of the issue and are working to resolve it. In…

  • Email delivery failure - Cin7 Core October 21, 2026 · 15 hours · degraded service

    We are investigating an issue where emails are successfully triggered in Core but failing to deliver to end customers.

  • (Cin7 Core) QBO - Supplier Sync Failures October 16, 2026 · 6 days · degraded service

    We are currently investigating an issue impacting the Core to QBO integration, where newly created suppliers fail to sync and return an _"invalid property"_…

Outage history

Past 90 days · 20 incidents View full outage history →