Cin7 incident
Email Delivery Delays in Omni
Resolved after 1 day 4 hours, affecting Cin7 Omni (Omni: Inventory & Order Management (go.cin7.com)), on September 29, 2026.
The third-party provider has implemented a fix, and email services have now been restored. New outbound emails should be sending normally, including for custom domains. We are closely monitoring the service to ensure everything continues to work as expected.
Affected components
Update timeline
- investigating Sep 29, 2026, 08:40 PM UTC
We are currently investigating an issue where outbound emails from Omni are delayed and remaining in a "sending" state.
- identified Sep 29, 2026, 09:51 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 30, 2026, 02:23 AM UTC
We have applied a temporary fix restoring most outbound email delivery. New emails are sending normally, but any previously failed emails will need to be resent manually. We are still working with a third-party provider to resolve this for custom domains and will provide another update once a permanent fix is in place.
- monitoring Sep 30, 2026, 03:37 PM UTC
The third-party provider has implemented a fix, and email services have now been restored. New outbound emails should be sending normally, including for custom domains. We are closely monitoring the service to ensure everything continues to work as expected.
- resolved Oct 01, 2026, 01:11 AM UTC
This incident has been resolved.
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