What is Cybersource's uptime?

Over the last 90 days, Cybersource reported 99.18% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.cybersource.com, each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Cybersource's uptime history rolling forward in real time.

Has Cybersource had outages in 2026?

Yes, Cybersource has had 18 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Cybersource outage?

The most recent Cybersource incident was "Acceptance Devices Platform - Staging Environment Maintenance", which started on October 27, 2026 and was resolved on October 27, 2026. Pingoru captured this directly from https://status.cybersource.com. See the full incident card above for affected components and the update timeline.

How often does Cybersource have outages?

Based on the last 90 days, Cybersource averages 6.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components: so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Cybersource's status page?

Cybersource's official status page is https://status.cybersource.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on, so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Cybersource down right now?

Cybersource is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Cybersource reports a change. Current status is based on 173 tracked services.

How does Pingoru know if Cybersource is down?

We read https://status.cybersource.com directly, using Cybersource's own status page. If the vendor reports an incident, you see it within one check cycle, not after someone manually marks the page as down.

Where can I get notified when Cybersource has an outage?

Create a free Pingoru account and add Cybersource as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Cybersource's status page says the service is up, but I'm having issues. What's wrong?

Three common reasons: • A real Cybersource incident that hasn't been acknowledged on their public status page yet, vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers. These rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Cybersource issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Cybersource status?

We use Cybersource's own status page at https://status.cybersource.com. Nothing is read in a way the vendor hasn't explicitly made public. We use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

All tracked Cybersource components are reporting operational. No incidents are currently affecting service.

Is Cybersource down?

Last checked 3m ago

Current status

Cybersource is up

No incidents right now.

Get alerts when Cybersource breaks → View Cybersource outage history →

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Official status page: status.cybersource.com
Checked every 5 minutes
173 components tracked

Cybersource is operational right now. Last checked 3m ago; the most recent incident resolved 4d ago.

Real-time Cybersource status, recent outages, and incident history: pulled directly from Cybersource's official status page at status.cybersource.com every 5 minutes. Pingoru tracks 173 Cybersource services and has captured 18 incidents in the last 90 days (99.18% uptime). Get email, Slack, Discord, or webhook alerts the moment Cybersource reports a new incident, free for 3 monitors, no credit card.

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Cybersource uptime 99.18% uptime · past 90 days

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Recent outages & incidents

Past 90 days

Business Center & Payment Service Disruption

Resolved 17h 34m

Started Oct 13, 2026, 09:54 AM UTC · Resolved Oct 14, 2026, 03:29 AM UTC

Access/Login - Business CenterCase Management Search - Business CenterTransaction Search - Business CenterPayment ServicesUnified CheckoutMicroform Integration
Timeline · 4 updates
- monitoring · Oct 13, 2026, 09:54 AM UTC
  
  Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273
- monitoring · Oct 13, 2026, 11:20 AM UTC
  
  Cybersource was aware of an issue that affected Business Center and Payment Services A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center and Payment Services as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273
- resolved · Oct 14, 2026, 03:29 AM UTC
  
  The issue affecting Business Center and Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Impact: Customers are now able to use Business Center and Payment Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273
- postmortem · Oct 16, 2026, 03:03 AM UTC
  
  Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12158)
Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.c…
Multiple Gateways Service Disruption

Resolved 3d 5h

Started Oct 10, 2026, 05:13 AM UTC · Resolved Oct 13, 2026, 10:40 AM UTC

Chase Paymentech SolutionsFDC CompassFDC Nashville GlobalGlobal Payments North America (GPN)
Timeline · 6 updates
- investigating · Oct 10, 2026, 05:13 AM UTC
  
  Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- investigating · Oct 10, 2026, 05:26 AM UTC
  
  We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. We are closely monitoring the environment and working to identify the underlying cause. We will provide additional updates as more information becomes available. Impact: Clients may experience intermittent transaction timeouts, processing delays, or authorization failures. Start Time: 10 Oct 2026, 04:26 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- investigating · Oct 10, 2026, 05:46 AM UTC
  
  We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- monitoring · Oct 10, 2026, 06:00 AM UTC
  
  The issue has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use impacted services as expected. Reported Start Time: 10 Oct 2026, 04:26 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- resolved · Oct 13, 2026, 10:40 AM UTC
  
  The issue which affected multiple payment gateway processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 October 2026, 05:26 GMT Reported End Time: 10 October 2026, 06:38 GMT Impact: Customers are now able to use the impacted payment gateway processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- postmortem · Oct 13, 2026, 01:50 PM UTC
  
  Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12148)
Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.c…
Payer Authentication Issue

Resolved 1d 9h

Started Oct 03, 2026, 09:40 PM UTC · Resolved Oct 05, 2026, 06:49 AM UTC

Payer Authentication Processing
Timeline · 4 updates
- investigating · Oct 03, 2026, 09:40 PM UTC
  
  Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring · Oct 03, 2026, 09:50 PM UTC
  
  The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 3 October 2026 Reported End Time: 3 October 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566
- resolved · Oct 05, 2026, 06:49 AM UTC
  
  The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 October 2026 20:52 GMT Reported End Time: 3 October 2026 21:44 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566
- postmortem · Oct 07, 2026, 10:08 PM UTC
  
  Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12124)
Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.c…
Account Updater Service Disruption

Resolved 18h 57m

Started Oct 01, 2026, 11:39 PM UTC · Resolved Oct 02, 2026, 06:37 PM UTC

Account Updater
Timeline · 6 updates
- investigating · Oct 01, 2026, 11:39 PM UTC
  
  Cybersource is aware of an issue that is currently affecting Account Updater services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-43860
- identified · Oct 02, 2026, 12:20 AM UTC
  
  We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- identified · Oct 02, 2026, 01:03 AM UTC
  
  We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- monitoring · Oct 02, 2026, 01:34 AM UTC
  
  The issue affecting Account Updater services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Account Updater services as normal. Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- resolved · Oct 02, 2026, 06:37 PM UTC
  
  The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Impact: Customers are able to use Account Updater services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- postmortem · Oct 03, 2026, 01:52 AM UTC
  
  Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12108)
Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.c…
Payer Authentication Processing

Resolved 10h 4m

Started Sep 27, 2026, 03:36 AM UTC · Resolved Sep 27, 2026, 01:41 PM UTC

Payer Authentication Processing
Timeline · 5 updates
- identified · Sep 27, 2026, 03:36 AM UTC
  
  We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- identified · Sep 27, 2026, 04:08 AM UTC
  
  Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered. Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
- monitoring · Sep 27, 2026, 04:35 AM UTC
  
  The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 09/27/2026 02:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- resolved · Sep 27, 2026, 01:41 PM UTC
  
  The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 September 2026, 02:16 GMT Reported End Time: 27 September 2026, 03:21 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- postmortem · Sep 29, 2026, 09:40 PM UTC
  
  Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12095).
Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.visaacceptance.com/knowledgebase/Knowl…

See the full Cybersource outage history

10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Cybersource outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 173 components checked every 5 minutes

103incidents recorded

103last 12 months

15last 90 days

2 daystypical duration, 12 months

The longest incident in the last year, Cybersource CAS Sign-Up Service Disruption on July 24, 2026, ran for 33 days. 12 maintenance windows announced in the same period.

Most affected components, last 12 months

Access/Login - Business Center9
Decision Manager (DM)8
Payer Authentication Processing8
Payment Services7
Portals7

Latest incidents

Business Center & Payment Service Disruption October 13, 2026 · 18 hours · notice
Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is…
Multiple Gateways Service Disruption October 10, 2026 · 3 days · degraded service
Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing. We are investigating the cause and working urgently to…
Payer Authentication Issue October 3, 2026 · 33 hours · degraded service
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve…

Outage history

Past 90 days · 15 incidents View full outage history →

Business Center & Payment Service Disruption Resolved

Started Oct 13, 2026, 09:54 AM UTC · Resolved Oct 14, 2026, 03:29 AM UTC · 17h 34m
Multiple Gateways Service Disruption Resolved

Started Oct 10, 2026, 05:13 AM UTC · Resolved Oct 13, 2026, 10:40 AM UTC · 3d 5h
Payer Authentication Issue Resolved

Started Oct 03, 2026, 09:40 PM UTC · Resolved Oct 05, 2026, 06:49 AM UTC · 1d 9h
Account Updater Service Disruption Resolved

Started Oct 01, 2026, 11:39 PM UTC · Resolved Oct 02, 2026, 06:37 PM UTC · 18h 57m
Payer Authentication Processing Resolved

Started Sep 27, 2026, 03:36 AM UTC · Resolved Sep 27, 2026, 01:41 PM UTC · 10h 4m
EBC Users Unable to Login When Username Contains a Dot(.) Resolved

Started Sep 16, 2026, 07:28 AM UTC · Resolved Sep 16, 2026, 01:39 PM UTC · 6h 11m
Flex Microform Service Disruption in our Sandbox/Testing Environment Resolved

Started Sep 14, 2026, 07:28 PM UTC · Resolved Sep 15, 2026, 03:38 PM UTC · 20h 9m
Reports - Business Center Service Disruption Resolved

Started Sep 10, 2026, 12:19 AM UTC · Resolved Sep 11, 2026, 05:33 AM UTC · 1d 5h