What is Cybersource's uptime?

Over the last 90 days, Cybersource reported 99.09% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.cybersource.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Cybersource's uptime history rolling forward in real time.

Has Cybersource had outages in 2026?

Yes — Cybersource has had 26 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Cybersource outage?

The most recent Cybersource incident was "Flex Microform Service Disruption in our Sandbox/Testing Environment", which started on September 14, 2026 and was resolved on September 15, 2026. Pingoru captured this directly from https://status.cybersource.com. See the full incident card above for affected components and the update timeline.

How often does Cybersource have outages?

Based on the last 90 days, Cybersource averages 8.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Cybersource's status page?

Cybersource's official status page is https://status.cybersource.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Cybersource down right now?

Cybersource is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Cybersource reports a change. Current status is based on 173 tracked services.

How does Pingoru know if Cybersource is down?

We read https://status.cybersource.com directly, using Cybersource's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Where can I get notified when Cybersource has an outage?

Create a free Pingoru account and add Cybersource as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Cybersource's status page says the service is up, but I'm having issues — what's wrong?

Three common reasons: • A real Cybersource incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Cybersource issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Cybersource status?

We use Cybersource's own status page at https://status.cybersource.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

All tracked Cybersource components are reporting operational. No incidents are currently affecting service.

Is Cybersource down?

Last checked 4m ago

Current status

Cybersource is up

No incidents right now.

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Official status page: https://status.cybersource.com · Polled every 5 minutes · 173 components tracked

Cybersource is operational right now. Last checked 4m ago; the most recent incident resolved 16h ago.

Real-time Cybersource status, recent outages, and incident history — pulled directly from Cybersource's official status page at https://status.cybersource.com every 5 minutes. Pingoru tracks 173 Cybersource services and has captured 26 incidents in the last 90 days (99.09% uptime). Get email, Slack, Discord, or webhook alerts the moment Cybersource reports a new incident — free for 5 monitors, no credit card.

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Cybersource uptime 99.09% uptime · past 90 days

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Recent outages & incidents

Past 90 days

Flex Microform Service Disruption in our Sandbox/Testing Environment

Resolved 18h 57m

Started Sep 14, 2026, 08:40 PM UTC · Resolved Sep 15, 2026, 03:38 PM UTC

Flex
Timeline · 3 updates
- investigating · Sep 14, 2026, 07:28 PM UTC
  
  Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be unable to test Flex Microform in CAS. Reported Start Time: 14 September 2026, 13:58 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring · Sep 14, 2026, 08:40 PM UTC
  
  The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to use the Flex Microform Service as normal. Reported Start Time: 14 September 2026, 13:58 GMT Reported Mitigated Time: 14 September 2026, TBD Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- resolved · Sep 15, 2026, 03:38 PM UTC
  
  The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 September 2026, 13:58 GMT Reported End Time: 14 September 2026, 20:12 GMT Impact: Users are now able to use the Flex Microform Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27000232
Latest: The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occ…
Reports - Business Center Service Disruption

Resolved —

Started Sep 11, 2026, 05:33 AM UTC · Resolved Sep 11, 2026, 05:33 AM UTC

Reports - Business Center
Timeline · 3 updates
- investigating · Sep 10, 2026, 12:19 AM UTC
  
  Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459
- investigating · Sep 10, 2026, 01:17 AM UTC
  
  Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. There is no impact to transaction processing. Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459
- resolved · Sep 11, 2026, 05:33 AM UTC
  
  The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: September 6, 2026 Reported End Time: September 6, 2026 Impact: Customers are now able to use Reports - Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459
Latest: The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start…
Elevated Errors Affecting Token Requests

Resolved 4h 1m

Started Sep 03, 2026, 04:45 PM UTC · Resolved Sep 03, 2026, 08:47 PM UTC

Rest API
Timeline · 4 updates
- investigating · Sep 03, 2026, 04:45 PM UTC
  
  Cybersource is aware of an issue that is currently affecting the Token Management Services (TMS) Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to Mastercard. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199
- identified · Sep 03, 2026, 05:35 PM UTC
  
  We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199
- identified · Sep 03, 2026, 06:48 PM UTC
  
  We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199
- resolved · Sep 03, 2026, 08:47 PM UTC
  
  The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 September 2026, 14:15 GMT Reported End Time: 03 September 2026, 19:35 GMT Impact: Token Management Services (TMS) has been fully restored and is operating normally. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26907199
Latest: The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported…
PROD - EBC Search Functionality Issue

Resolved 25m

Started Sep 01, 2026, 04:47 PM UTC · Resolved Sep 01, 2026, 05:13 PM UTC

Transaction Search - Business Center
Timeline · 3 updates
- investigating · Sep 01, 2026, 04:47 PM UTC
  
  Cybersource is aware of an issue that is currently affecting EBC Search Functionality. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors. Reported Start Time: 01 September 2026 14:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- resolved · Sep 01, 2026, 05:13 PM UTC
  
  The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Start Time: 01 September 2026 14:30 GMT End Time: 01 September 2026 16:40 GMT Impact: EBC Search Functionality is now working as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26888837
- postmortem · Sep 03, 2026, 10:42 PM UTC
  
  Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11753)
Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaaccep…
Financial Ecosystem Participant Disruption

Resolved 1d

Started Aug 15, 2026, 04:53 AM UTC · Resolved Aug 16, 2026, 04:54 AM UTC

Ahli United Bank in BahrainAIB Merchant Services (AIBMS)American Express DirectBambora (Payworks)Bank of America Merchant Services on OmniPay DirectBarclays Merchant ServicesBarclays Merchant Services (HISO)Cardnet International on OmniPay DirectChase Paymentech SolutionsChina UnionPay
Timeline · 4 updates
- investigating · Aug 15, 2026, 04:53 AM UTC
  
  Cybersource is aware of an issue that is currently affecting Payment Gateway Processing. We are investigating the cause and working urgently to resolve the issue. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Users may experience payment processing error messages. Reported Start Time: 15 August 2026 Next Update: Within 60 min We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046
- identified · Aug 15, 2026, 05:03 AM UTC
  
  Cybersource is aware that a Financial Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident. Reported Start Time: 04:01 GMT, 15 August 2026 Impact: This may impact some cardholders' ability to make payments.
- monitoring · Aug 15, 2026, 06:41 AM UTC
  
  The service disruption impacting a Financial Ecosystem participant has been mitigated and we are monitoring closely to ensure the issue is resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102
- resolved · Aug 16, 2026, 04:54 AM UTC
  
  The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102
Latest: The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this i…

See the full Cybersource outage history

20 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 25 incidents View full outage history →

Flex Microform Service Disruption in our Sandbox/Testing Environment Resolved

Started Sep 14, 2026, 08:40 PM UTC · Resolved Sep 15, 2026, 03:38 PM UTC · 18h 57m
Reports - Business Center Service Disruption Resolved

Started Sep 11, 2026, 05:33 AM UTC · Resolved Sep 11, 2026, 05:33 AM UTC · —
Elevated Errors Affecting Token Requests Resolved

Started Sep 03, 2026, 04:45 PM UTC · Resolved Sep 03, 2026, 08:47 PM UTC · 4h 1m
PROD - EBC Search Functionality Issue Resolved

Started Sep 01, 2026, 04:47 PM UTC · Resolved Sep 01, 2026, 05:13 PM UTC · 25m
Financial Ecosystem Participant Disruption Resolved

Started Aug 15, 2026, 04:53 AM UTC · Resolved Aug 16, 2026, 04:54 AM UTC · 1d
Paymentech Service Disruption Resolved

Started Aug 14, 2026, 05:30 AM UTC · Resolved Aug 14, 2026, 09:53 AM UTC · 4h 23m
Business Center Reports Delay Resolved

Started Aug 12, 2026, 07:27 PM UTC · Resolved Aug 13, 2026, 12:35 AM UTC · 5h 8m
API Connection/Endpoint Service Disruption Resolved

Started Aug 11, 2026, 10:31 AM UTC · Resolved Aug 12, 2026, 12:36 AM UTC · 14h 4m