Cybersource Outage History

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Pingoru has recorded 103 incidents for Cybersource: 103 in the last 12 months and 15 in the last 90 days.

Source: status.cybersource.com

103incidents recorded
103last 12 months
15last 90 days
2 daystypical duration
Incidents per month
01020AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct26%
Pingoru began tracking Cybersource in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202619588 of 720 (82%)
May 202611542 of 744 (73%)
June 202610208 of 720 (29%)
July 202610286 of 744 (38%)
August 20265214 of 744 (29%)
September 2026670 of 720 (10%)
October 20264146 of 566 (26%)

Incidents, newest first

Notice October 13, 2026 Business Center & Payment Service Disruption 17h 34m Access/Login - Business Center, Case Management Search - Business Center, Transaction Search - Business Center, Payment Services and 2 more

Started Oct 13, 2026, 09:54 AM UTC· resolved Oct 14, 2026, 03:29 AM UTC

  1. monitoring Oct 13, 2026, 09:54 AM UTC

    Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273

  2. monitoring Oct 13, 2026, 11:20 AM UTC

    Cybersource was aware of an issue that affected Business Center and Payment Services A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center and Payment Services as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273

  3. resolved Oct 14, 2026, 03:29 AM UTC

    The issue affecting Business Center and Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Impact: Customers are now able to use Business Center and Payment Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273

  4. postmortem Oct 16, 2026, 03:03 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12158)

Read the full incident report →

Minor October 10, 2026 Multiple Gateways Service Disruption 3d 5h Chase Paymentech Solutions, FDC Compass, FDC Nashville Global, Global Payments North America (GPN)

Started Oct 10, 2026, 05:13 AM UTC· resolved Oct 13, 2026, 10:40 AM UTC

  1. investigating Oct 10, 2026, 05:13 AM UTC

    Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744

  2. investigating Oct 10, 2026, 05:26 AM UTC

    We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. We are closely monitoring the environment and working to identify the underlying cause. We will provide additional updates as more information becomes available. Impact: Clients may experience intermittent transaction timeouts, processing delays, or authorization failures. Start Time: 10 Oct 2026, 04:26 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744

  3. investigating Oct 10, 2026, 05:46 AM UTC

    We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744

  4. monitoring Oct 10, 2026, 06:00 AM UTC

    The issue has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use impacted services as expected. Reported Start Time: 10 Oct 2026, 04:26 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744

  5. resolved Oct 13, 2026, 10:40 AM UTC

    The issue which affected multiple payment gateway processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 October 2026, 05:26 GMT Reported End Time: 10 October 2026, 06:38 GMT Impact: Customers are now able to use the impacted payment gateway processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744

  6. postmortem Oct 13, 2026, 01:50 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12148)

Read the full incident report →

Minor October 3, 2026 Payer Authentication Issue 1d 9h Payer Authentication Processing

Started Oct 03, 2026, 09:40 PM UTC· resolved Oct 05, 2026, 06:49 AM UTC

  1. investigating Oct 03, 2026, 09:40 PM UTC

    Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Oct 03, 2026, 09:50 PM UTC

    The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 3 October 2026 Reported End Time: 3 October 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566

  3. resolved Oct 05, 2026, 06:49 AM UTC

    The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 October 2026 20:52 GMT Reported End Time: 3 October 2026 21:44 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566

  4. postmortem Oct 07, 2026, 10:08 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12124)

Read the full incident report →

Minor October 1, 2026 Account Updater Service Disruption 18h 57m Account Updater

Started Oct 01, 2026, 11:39 PM UTC· resolved Oct 02, 2026, 06:37 PM UTC

  1. investigating Oct 01, 2026, 11:39 PM UTC

    Cybersource is aware of an issue that is currently affecting Account Updater services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-43860

  2. identified Oct 02, 2026, 12:20 AM UTC

    We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860

  3. identified Oct 02, 2026, 01:03 AM UTC

    We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860

  4. monitoring Oct 02, 2026, 01:34 AM UTC

    The issue affecting Account Updater services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Account Updater services as normal. Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860

  5. resolved Oct 02, 2026, 06:37 PM UTC

    The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Impact: Customers are able to use Account Updater services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860

  6. postmortem Oct 03, 2026, 01:52 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12108)

Read the full incident report →

Minor September 27, 2026 Payer Authentication Processing 10h 4m Payer Authentication Processing

Started Sep 27, 2026, 03:36 AM UTC· resolved Sep 27, 2026, 01:41 PM UTC

  1. identified Sep 27, 2026, 03:36 AM UTC

    We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  2. identified Sep 27, 2026, 04:08 AM UTC

    Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered. Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

  3. monitoring Sep 27, 2026, 04:35 AM UTC

    The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 09/27/2026 02:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  4. resolved Sep 27, 2026, 01:41 PM UTC

    The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 September 2026, 02:16 GMT Reported End Time: 27 September 2026, 03:21 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  5. postmortem Sep 29, 2026, 09:40 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12095).

Read the full incident report →

Minor September 16, 2026 EBC Users Unable to Login When Username Contains a Dot(.) 6h 11m Access/Login - Business Center

Started Sep 16, 2026, 07:28 AM UTC· resolved Sep 16, 2026, 01:39 PM UTC

  1. investigating Sep 16, 2026, 07:28 AM UTC

    Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  2. investigating Sep 16, 2026, 07:30 AM UTC

    Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  3. identified Sep 16, 2026, 10:12 AM UTC

    We have identified the issue affecting Enterprise Business Center. We are working urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Portals - Access/Login - Business Center

  4. identified Sep 16, 2026, 11:42 AM UTC

    We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue. Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. Reported Start Time: 15th September 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Portals - Access/Login - Business Center

  5. resolved Sep 16, 2026, 01:39 PM UTC

    The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15th September 2026 Reported End Time: 16th September 2026 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27015508

  6. postmortem Sep 21, 2026, 12:24 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12078)

Read the full incident report →

Minor September 14, 2026 Flex Microform Service Disruption in our Sandbox/Testing Environment 20h 9m Flex

Started Sep 14, 2026, 07:28 PM UTC· resolved Sep 15, 2026, 03:38 PM UTC

  1. investigating Sep 14, 2026, 07:28 PM UTC

    Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be unable to test Flex Microform in CAS. Reported Start Time: 14 September 2026, 13:58 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Sep 14, 2026, 08:40 PM UTC

    The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to use the Flex Microform Service as normal. Reported Start Time: 14 September 2026, 13:58 GMT Reported Mitigated Time: 14 September 2026, TBD Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. resolved Sep 15, 2026, 03:38 PM UTC

    The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 September 2026, 13:58 GMT Reported End Time: 14 September 2026, 20:12 GMT Impact: Users are now able to use the Flex Microform Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27000232

  4. postmortem Sep 21, 2026, 10:05 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12080)

Read the full incident report →

Minor September 10, 2026 Reports - Business Center Service Disruption 1d 5h Reports - Business Center

Started Sep 10, 2026, 12:19 AM UTC· resolved Sep 11, 2026, 05:33 AM UTC

  1. investigating Sep 10, 2026, 12:19 AM UTC

    Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

  2. investigating Sep 10, 2026, 01:17 AM UTC

    Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. There is no impact to transaction processing. Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

  3. resolved Sep 11, 2026, 05:33 AM UTC

    The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: September 6, 2026 Reported End Time: September 6, 2026 Impact: Customers are now able to use Reports - Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

  4. postmortem Sep 18, 2026, 04:18 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-12024)

Read the full incident report →

Notice September 3, 2026 Elevated Errors Affecting Token Requests 4h 1m Rest API

Started Sep 03, 2026, 04:45 PM UTC· resolved Sep 03, 2026, 08:47 PM UTC

  1. investigating Sep 03, 2026, 04:45 PM UTC

    Cybersource is aware of an issue that is currently affecting the Token Management Services (TMS) Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to Mastercard. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199

  2. identified Sep 03, 2026, 05:35 PM UTC

    We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199

  3. identified Sep 03, 2026, 06:48 PM UTC

    We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199

  4. resolved Sep 03, 2026, 08:47 PM UTC

    The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 September 2026, 14:15 GMT Reported End Time: 03 September 2026, 19:35 GMT Impact: Token Management Services (TMS) has been fully restored and is operating normally. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26907199

Read the full incident report →

Minor September 1, 2026 PROD - EBC Search Functionality Issue 25m Transaction Search - Business Center

Started Sep 01, 2026, 04:47 PM UTC· resolved Sep 01, 2026, 05:13 PM UTC

  1. investigating Sep 01, 2026, 04:47 PM UTC

    Cybersource is aware of an issue that is currently affecting EBC Search Functionality. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors. Reported Start Time: 01 September 2026 14:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  2. resolved Sep 01, 2026, 05:13 PM UTC

    The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Start Time: 01 September 2026 14:30 GMT End Time: 01 September 2026 16:40 GMT Impact: EBC Search Functionality is now working as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26888837

  3. postmortem Sep 03, 2026, 10:42 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11753)

Read the full incident report →

Minor August 15, 2026 Financial Ecosystem Participant Disruption 1d Ahli United Bank in Bahrain, AIB Merchant Services (AIBMS), American Express Direct, Bambora (Payworks) and 48 more

Started Aug 15, 2026, 04:53 AM UTC· resolved Aug 16, 2026, 04:54 AM UTC

  1. investigating Aug 15, 2026, 04:53 AM UTC

    Cybersource is aware of an issue that is currently affecting Payment Gateway Processing. We are investigating the cause and working urgently to resolve the issue. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Users may experience payment processing error messages. Reported Start Time: 15 August 2026 Next Update: Within 60 min We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046

  2. identified Aug 15, 2026, 05:03 AM UTC

    Cybersource is aware that a Financial Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident. Reported Start Time: 04:01 GMT, 15 August 2026 Impact: This may impact some cardholders' ability to make payments.

  3. monitoring Aug 15, 2026, 06:41 AM UTC

    The service disruption impacting a Financial Ecosystem participant has been mitigated and we are monitoring closely to ensure the issue is resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102

  4. resolved Aug 16, 2026, 04:54 AM UTC

    The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102

Read the full incident report →

Notice August 14, 2026 Paymentech Service Disruption 4h 23m Chase Paymentech Solutions

Started Aug 14, 2026, 05:30 AM UTC· resolved Aug 14, 2026, 09:53 AM UTC

  1. investigating Aug 14, 2026, 05:30 AM UTC

    Cybersource is aware of an issue that is currently affecting Paymentech transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: August 14th, 2026 05:10 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

  2. monitoring Aug 14, 2026, 05:40 AM UTC

    The issue affecting Paymentech services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal. Reported Start Time: August 14th, 2026 05:05 GMT Reported End Time: August 14th, 2026 05:08 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

  3. monitoring Aug 14, 2026, 06:14 AM UTC

    We observed a second period of intermittent impact, and it is mitigated now. Services have stabilized, and we continue to closely monitor the environment to confirm sustained recovery and service stability. Our investigation remains ongoing. At this time, we have not identified any issues within the Cybersource environment that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

  4. resolved Aug 14, 2026, 09:53 AM UTC

    The issue affecting Paymentech services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 August 2026, 05:06 GMT Reported End Time: 14 August 2026, 05:52 GMT Impact: Customers are now able to use Paymentech services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

Read the full incident report →

Notice August 12, 2026 Business Center Reports Delay 5h 8m Reports - Business Center

Started Aug 12, 2026, 07:27 PM UTC· resolved Aug 13, 2026, 12:35 AM UTC

  1. monitoring Aug 12, 2026, 07:27 PM UTC

    Business Center reporting for August 11 is delayed due to an identified issue. Impact: Business Center reports for 11-Aug will be delayed. Reported Start Time: 04:28 GMT 12 August 2026 Reported End Time: To be determined Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26710962

  2. resolved Aug 13, 2026, 12:35 AM UTC

    The issue affecting Business Center reporting has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 04:28 GMT 12 August 2026 Reported End Time: 00:17 GMT 13 August 2026 Impact: Customers are now able to generate the Business Center reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26710962

  3. postmortem Aug 13, 2026, 08:16 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11497)

Read the full incident report →

Major August 11, 2026 API Connection/Endpoint Service Disruption 14h 4m Secure Acceptance

Started Aug 11, 2026, 10:31 AM UTC· resolved Aug 12, 2026, 12:36 AM UTC

  1. investigating Aug 11, 2026, 10:31 AM UTC

    Cybersource is aware of an issue that is currently affecting the Secure Acceptance Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may find that their Secure Acceptance notification URLs have not been approved, preventing them from promoting their Secure Acceptance profile and potentially impacting their ability to complete the setup process. Reported Start Time: 28 July 2026, TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. resolved Aug 12, 2026, 12:36 AM UTC

    The issue affecting the Secure Acceptance Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD on July 28, 2026 Reported End Time: 14:24 GMT on August 11, 2026 Impact: Customers are now able to use the Secure Acceptance Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. postmortem Aug 13, 2026, 03:47 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11493)

Read the full incident report →

Major August 8, 2026 Worldpay Service Disruption 2h 20m Worldpay VAP

Started Aug 08, 2026, 06:53 PM UTC· resolved Aug 08, 2026, 09:13 PM UTC

  1. investigating Aug 08, 2026, 06:53 PM UTC

    Cybersource is aware of an issue that is currently affecting Worldpay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 03 August 2026, 21:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26672537

  2. resolved Aug 08, 2026, 09:13 PM UTC

    After further investigation, No Cybersource client impact was confirmed. Next Update: No further updates. Cybersource Support Center Incident #: INC26672537

Read the full incident report →

Notice July 24, 2026 Cybersource CAS Sign-Up Service Disruption 33d 2h Corporate Site, Portals, Support Center

Started Jul 24, 2026, 07:50 PM UTC· resolved Aug 26, 2026, 10:45 PM UTC

  1. investigating Jul 24, 2026, 07:50 PM UTC

    Cybersource have observed a recurrence of the previously reported issue impacting Cybersource Access Control Server (CAS) merchant sign up. Our teams are actively investigating and implementing mitigation measures to restore normal service. We're going to take down Sandbox signup page temporarily on cybersource & visaacceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us if you need one. reference support article : https://support.visaacceptance.com/knowledgebase/knowledgearticle/?code=000002108 Impact:Merchant sign-up services are temporarily unavailable Reported Start Time: 24 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC26538085

  2. investigating Jul 24, 2026, 09:02 PM UTC

    Cybersource have observed a recurrence of the previously reported issue impacting Cybersource CAS Merchant Sign Up Services. Our teams are actively investigating and implementing mitigation measures to restore normal service. Currently Sandbox signup page is temporarily unavailable on cybersource & visaacceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us if you need one. reference support article : https://support.visaacceptance.com/knowledgebase/knowledgearticle/?code=000002108 Impact:Merchant sign-up services are temporarily unavailable Reported Start Time: 24 July 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC26538085

  3. investigating Aug 13, 2026, 09:24 AM UTC

    We appreciate your patience as we continue working to mitigate the issue impacting CyberSource CAS Merchant Sign Up Services. Our teams are actively investigating the issue and implementing measures to restore normal service. We will provide further updates as they become available. Currently Sandbox signup page is temporarily unavailable on Cybersource & Visa Acceptance - https://developer.visaacceptance.com/hello-world/sandbox.html Please contact us if you need one. reference support article: https://support.visaacceptance.com/knowledgebase/knowledgearticle/?code=000002108 Impact: Merchant sign-up services are temporarily unavailable. Reported Start Time: 24 July 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26538085

  4. resolved Aug 26, 2026, 10:45 PM UTC

    The issue affecting CyberSource CAS Merchant Sign Up Services in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 July 2026 Reported End Time: 26 August 2026 Impact: Users are now able to use the Sandbox Sign Up pages on CyberSource and Visa Acceptance as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26538085

  5. postmortem Sep 16, 2026, 11:15 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11990).

Read the full incident report →

Minor July 23, 2026 Cybersource Access Control Server (CAS) OTP (One-Time Password) Service Disruption 3h 40m Access/Login - Business Center, Corporate Site, Portals, Support Center

Started Jul 23, 2026, 05:20 PM UTC· resolved Jul 23, 2026, 09:01 PM UTC

  1. investigating Jul 23, 2026, 05:20 PM UTC

    Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants. We are investigating the cause and working urgently to resolve the issue. Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access. Valid users were unable to receive OTPs in a timely manner, causing login issues. Reported Start Time: 23 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC26538085

  2. investigating Jul 23, 2026, 05:27 PM UTC

    Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants. We are investigating the cause and working urgently to resolve the issue. Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access. Valid users were unable to receive OTPs in a timely manner, causing login issues. Reported Start Time: 23 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC26538085

  3. investigating Jul 23, 2026, 06:29 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 23, 2026, 06:44 PM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and OTP processing has returned to normal. Reported Start Time: 23 July 2026 15:00 GMT Reported End Time: 23 July 2026 17:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26538085

  5. resolved Jul 23, 2026, 09:01 PM UTC

    The issue affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 July 2026 15:00 GMT Reported End Time: 23 July 2026 17:40 GMT Impact: The issue has been fully resolved, and OTP delivery and user authentication have returned to normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26538085

Read the full incident report →

Minor July 23, 2026 Cybersource Support Center Slowness 3h 53m Support Center

Started Jul 23, 2026, 04:41 PM UTC· resolved Jul 23, 2026, 08:35 PM UTC

  1. investigating Jul 23, 2026, 04:41 PM UTC

    Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality. Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088

  2. monitoring Jul 23, 2026, 07:12 PM UTC

    Cybersource has worked with a third-party service provider to restore functionality of the Support Center. Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability Thank you for your patience while we worked to address this issue. Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088

  3. resolved Jul 23, 2026, 08:35 PM UTC

    The issue affecting Corporate and Support Web Sites has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:30 GMT , 23 July 2026 Reported End Time: 19:51 GMT, 23 July 2026 Impact: Customers are now able to use Corporate and Support Web Sites as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26537088

  4. postmortem Jul 30, 2026, 01:13 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11452)

Read the full incident report →

Minor July 15, 2026 Authorizations and Decision Manager Service Disruption 20h 10m Decision Manager (DM), Visa Platform Connect (VPC) Gateways

Started Jul 15, 2026, 11:35 PM UTC· resolved Jul 16, 2026, 07:45 PM UTC

  1. investigating Jul 15, 2026, 11:35 PM UTC

    Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26452085

  2. investigating Jul 16, 2026, 12:11 AM UTC

    We continue to investigate an issue causing elevated transaction processing times and transaction timeouts for some customers. Reported Start Time: 15 July 2026, 23:12 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26452085

  3. investigating Jul 16, 2026, 12:56 AM UTC

    We are continuing to investigate an issue causing elevated transaction processing times and transaction timeouts for a subset of customers. Some transactions may experience delays or fail to complete processing due to timeout conditions. We are observing signs of improvement in some transaction flows; however, recovery remains in progress and intermittent impact may continue. Impact: Users may experience payment processing error messages. Reported Start Time: 15 July 2026, 23:12 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26452085

  4. investigating Jul 16, 2026, 01:43 AM UTC

    We continue to investigate an issue causing intermittent transaction timeouts and elevated processing latency for a subset of customers. Mitigation activities have been implemented, and our teams are observing improvement in some transaction flows; however, recovery is not yet complete. Customers may continue to experience intermittent transaction delays, timeouts, or processing failures while recovery efforts remain in progress. Additional recovery actions are underway to further improve transaction processing stability and reduce customer impact. We are actively validating the effectiveness of these mitigation measures and tracking service recovery across affected transaction flows. Impact: Users may experience payment processing error messages. Reported Start Time: 15 July 2026, 23:12 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26452085

  5. investigating Jul 16, 2026, 02:56 AM UTC

    We continue to investigate the issue and working toward mitigation.

  6. investigating Jul 16, 2026, 03:23 AM UTC

    We continue to investigate the issue and working toward mitigation.

  7. investigating Jul 16, 2026, 04:26 AM UTC

    We continue to investigate the issue and working toward mitigation.

  8. identified Jul 16, 2026, 04:46 AM UTC

    We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

  9. identified Jul 16, 2026, 08:03 AM UTC

    We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.

  10. monitoring Jul 16, 2026, 08:37 AM UTC

    We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is mitigated, and we will continue to monitor closely.

  11. resolved Jul 16, 2026, 07:45 PM UTC

    We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is resolved, and we will continue to monitor closely. Reported Start Time: 15 July 2026, 23:12 GMT Reported End Time: 16 July 2026, 08:19 GMT Impact: Some users may have experienced payment processing error messages during the incident period, which may have temporarily affected payment processing activities. The issue has since been resolved. Next Update: No further updates, issue resolved. Incident #: INC26452085 Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  12. postmortem Jul 17, 2026, 12:02 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11411)

Read the full incident report →

Major July 15, 2026 CAS Sign Up Service Disruption in our Sandbox/Testing Environment 2d 1h Portals

Started Jul 15, 2026, 07:09 PM UTC· resolved Jul 17, 2026, 08:11 PM UTC

  1. investigating Jul 15, 2026, 07:09 PM UTC

    Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment. Reported Start Time: 15 July 2026, 18:20 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

  2. investigating Jul 17, 2026, 09:34 AM UTC

    Cybersource continues to investigate the issue that is currently affecting CAS Sign Up in our Sandbox/Testing environment and are working urgently to resolve the issue. Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment. Reported Start Time: 15 July 2026, 18:20 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base

  3. resolved Jul 17, 2026, 08:11 PM UTC

    The Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience. Reported Start Time: 15 July 2026, 18:20 GMT Impact: The CyberSource Sandbox/Testing Environment test account sign up remains under maintenance while platform improvements continue. There is no impact to any production services, client-facing environments, or customer transaction processing at this time. The test environment is also fully operational - only new sandbox test account generation is impacted. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

Read the full incident report →

Minor July 15, 2026 EBC CAS Login issue 14h 14m Portals

Started Jul 15, 2026, 03:05 AM UTC· resolved Jul 15, 2026, 05:19 PM UTC

  1. investigating Jul 15, 2026, 03:05 AM UTC

    Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Jul 15, 2026, 04:03 AM UTC

    Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

  3. monitoring Jul 15, 2026, 05:48 AM UTC

    The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal. Reported Start Time: July 15th, 2026 TBD Reported End Time: July 15th, 2026 TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

  4. resolved Jul 15, 2026, 05:19 PM UTC

    The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15 July 2026, 14:53 GMT Reported End Time: 15 July 2026, 16:45 GMT Impact: Users are now able to use the portals as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

  5. postmortem Jul 23, 2026, 03:51 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11422)

Read the full incident report →

Major July 8, 2026 Wells Fargo Service Fee Service Disruption 1h 28m Wells Fargo Service Fee

Started Jul 08, 2026, 07:18 PM UTC· resolved Jul 08, 2026, 08:47 PM UTC

  1. investigating Jul 08, 2026, 07:18 PM UTC

    Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Jul 08, 2026, 07:20 PM UTC

    Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. investigating Jul 08, 2026, 07:21 PM UTC

    Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  4. resolved Jul 08, 2026, 08:47 PM UTC

    The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 08 July 2026 18:18 GMT Reported End Time: 08 July 2026 19:39 GMT Impact: Customers are now able to use the Wells Fargo Service Fee as normal Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  5. postmortem Jul 10, 2026, 03:11 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11386)

Read the full incident report →

Minor July 6, 2026 Settlement/Batching Disruption 3h 29m Visa Platform Connect (VPC) Gateways

Started Jul 06, 2026, 06:46 AM UTC· resolved Jul 06, 2026, 10:15 AM UTC

  1. investigating Jul 06, 2026, 06:46 AM UTC

    Cybersource is aware of an issue that is currently affecting the VPC Settlement Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

  2. monitoring Jul 06, 2026, 07:04 AM UTC

    The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some transactions experienced processing delays and may be settled later than originally expected. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

  3. resolved Jul 06, 2026, 10:15 AM UTC

    The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 06 July 2026, 03:03 GMT Reported End Time: 06 July 2026, 06:51 GMT Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

  4. postmortem Jul 06, 2026, 07:34 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [LINK](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11364).

Read the full incident report →

Notice June 29, 2026 Decision Manager Service Disruption 58m Decision Manager (DM)

Started Jun 29, 2026, 06:56 PM UTC· resolved Jun 29, 2026, 07:55 PM UTC

  1. monitoring Jun 29, 2026, 06:56 PM UTC

    The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe. Reported Start Time: 29 June 2026, 13:00 GMT Reported Mitigated Time: 29 June 2026, 16:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

  2. resolved Jun 29, 2026, 07:55 PM UTC

    The issue affecting the Decision Manager Velocity Morphing Count Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026, 07:31 GMT Reported End Time: 29 June 2026, 16:47 GMT Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

  3. postmortem Jun 30, 2026, 09:08 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11309)

Read the full incident report →

Minor June 29, 2026 Business Center Service Disruption 3d 1h Rest API, Transaction Search - Business Center

Started Jun 29, 2026, 03:01 PM UTC· resolved Jul 02, 2026, 04:45 PM UTC

  1. investigating Jun 29, 2026, 03:01 PM UTC

    Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  2. investigating Jun 30, 2026, 02:50 AM UTC

    Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  3. investigating Jun 30, 2026, 10:33 AM UTC

    Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  4. investigating Jun 30, 2026, 01:23 PM UTC

    Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  5. monitoring Jun 30, 2026, 07:52 PM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 30 June 2026, 02:18 GMT Reported Mitigated Time: 30 June 2026, 18:56 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  6. investigating Jul 01, 2026, 02:09 AM UTC

    Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  7. investigating Jul 01, 2026, 04:14 AM UTC

    Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause our customers and appreciate your patience. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  8. monitoring Jul 01, 2026, 05:52 AM UTC

    The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: June 29, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  9. monitoring Jul 01, 2026, 06:00 AM UTC

    The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  10. monitoring Jul 01, 2026, 12:42 PM UTC

    The issue has been mitigated, and we continue to monitor closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

  11. resolved Jul 02, 2026, 04:45 PM UTC

    The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026 2:18 GMT Reported End Time: 01 July 2026 5:30 GMT Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  12. postmortem Jul 08, 2026, 06:44 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11371)

Read the full incident report →