EBC CAS Login issue

Update timeline

1. investigating Jul 15, 2026, 03:05 AM UTC

   Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. investigating Jul 15, 2026, 04:03 AM UTC

   Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

3. monitoring Jul 15, 2026, 05:48 AM UTC

   The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal. Reported Start Time: July 15th, 2026 TBD Reported End Time: July 15th, 2026 TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

4. resolved Jul 15, 2026, 05:19 PM UTC

   The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15 July 2026, 14:53 GMT Reported End Time: 15 July 2026, 16:45 GMT Impact: Users are now able to use the portals as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

5. postmortem Jul 23, 2026, 03:51 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11422)