Multiple users have reported severe system lag and slow response times across Cin7 Core

Update timeline

1. investigating Sep 10, 2026, 05:18 PM UTC

   Customers are experiencing performance issues, including slow page loading, delays when printing documents, report timeouts, and errors when opening certain POs, with reports coming in for the past 3–5 days.

2. investigating Sep 11, 2026, 09:07 AM UTC

   We are currently investigating this incident.

3. investigating Sep 12, 2026, 03:48 AM UTC

   We are currently investigating this incident.

4. investigating Sep 13, 2026, 06:00 AM UTC

   We are currently investigating this incident.

5. investigating Sep 14, 2026, 05:32 AM UTC

   We are currently investigating this incident.

6. investigating Sep 16, 2026, 01:27 AM UTC

   We are continuing to investigate this incident.

7. monitoring Sep 16, 2026, 06:30 PM UTC

   We have made some changes that should help with overall application performance, and are monitoring the result.

8. investigating Sep 17, 2026, 09:45 AM UTC

   We’ve already put some improvements in place, and we’re seeing a reduction in the number of performance issues. That said, we know there’s still slowness happening, so we’re continuing to dig into it. To help with that, we’ve also added some additional logging and monitoring so we can get more visibility into what’s happening when these issues occur. This should help us narrow things down and get to the root cause faster.

9. investigating Sep 21, 2026, 02:51 AM UTC

   We’re still actively investigating the root cause of the remaining performance issues. The improvements we’ve put in place have helped reduce the frequency of the issues, and the additional logging and monitoring are giving us more visibility as we continue to dig into what’s happening. We haven’t identified the root cause just yet, but the investigation is ongoing and we’ll continue to keep you updated as we learn more.

10. monitoring Sep 21, 2026, 11:52 AM UTC

    We have made a few changes to Core's infrastructure which should help with performance. We are currently monitoring the result.

11. monitoring Sep 23, 2026, 04:42 AM UTC

    This incident has been resolved.

12. monitoring Sep 27, 2026, 06:56 AM UTC

    We've rolled out a couple of new enhancements to help with the slowness and system lag issues. We are currently monitoring the status.