Cin7 incident

Core Passkey Login Unavailable

Minor

Resolved after 2 days 6 hours, affecting Cin7 Core (Core: Cloud (dearsystems.com)) and Cin7 Core (Core: B2B Portal) and 1 more, on September 20, 2026.

monitoring Sep 21, 2026, 11:14 AM UTC

We implemented a fix and are currently monitoring the result.

Started: Sep 20, 2026, 09:57 PM UTC
Resolved: Sep 23, 2026, 04:42 AM UTC
Duration: 2d 6h
Detected by Pingoru: Sep 20, 2026, 09:57 PM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Core (Core: Warehouse Management (WMS))Cin7 Core (Core: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Core (Core: API)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Core (Core: 2FA)

Update timeline

investigating Sep 20, 2026, 09:57 PM UTC

We are investigating an issue where the Passkey login option is not appearing. Users without an alternate authenticator setup are currently unable to log in.
investigating Sep 20, 2026, 11:54 PM UTC

We are continuing to work on a fix for the Passkey login issue. In the meantime, using an alternative browser like Microsoft Edge appears to resolve the issue for some users. We will provide another update as soon as we have more progress.
identified Sep 21, 2026, 12:43 AM UTC

We are continuing to work on a fix for this incident.
monitoring Sep 21, 2026, 11:14 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Sep 23, 2026, 04:42 AM UTC

This incident has been resolved.

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