Cin7 incident

Cin7 Core: Manual syncs for Xero is throwing a "Xero API 400 error calling UpdateOrCreateManualJournals"

Minor

Resolved after 6 days 3 hours, affecting 3rd Party Integrations (Xero Ltd - API → Xero APIs → Accounting API), on September 10, 2026.

monitoring Sep 14, 2026, 05:32 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

3rd Party Integrations (Xero Ltd - API → Xero APIs → Accounting API)

identified Sep 10, 2026, 05:14 PM UTC

We are working on a fix for this incident.
identified Sep 11, 2026, 09:08 AM UTC

We are continuing to work on a fix for this incident.
identified Sep 12, 2026, 03:50 AM UTC

We’ve prepared a fix for this and it’s scheduled to go out with this weekend’s release.
monitoring Sep 13, 2026, 09:59 AM UTC

We implemented a fix and are currently monitoring the result.
monitoring Sep 14, 2026, 05:32 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Sep 16, 2026, 09:05 PM UTC

This incident has been resolved.

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