Cin7 incident

Advanced Sales Order: Timeout Errors During Pick and Invoice Authorization

Minor

Resolved after 3 hours 26 minutes, affecting Cin7 Core (Core: Cloud (dearsystems.com)), on September 13, 2026.

monitoring Sep 14, 2026, 01:42 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))

investigating Sep 13, 2026, 10:50 PM UTC

We are currently investigating this incident.
identified Sep 13, 2026, 11:59 PM UTC

We are continuing to work on a fix for this incident.
identified Sep 14, 2026, 01:13 AM UTC

A fix is in deployment for Cin7 Core to address the ongoing issues.
monitoring Sep 14, 2026, 01:42 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Sep 14, 2026, 02:16 AM UTC

This incident has been resolved.

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