Cin7 incident

Help Website Login Issue

Minor

Resolved after 1 hour 4 minutes, affecting Cin7 Omni (Omni: Help Center), on June 30, 2026.

monitoring Jun 30, 2026, 03:09 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Cin7 Omni (Omni: Help Center)

investigating Jun 30, 2026, 02:18 AM UTC

We are currently investigating an issue with the login process on our Omni Help Website. Users attempting to log in to view their support tickets are currently being incorrectly redirected to the main Cin7 website.
identified Jun 30, 2026, 02:56 AM UTC

We are continuing to work on a fix for this incident.
monitoring Jun 30, 2026, 03:09 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Jun 30, 2026, 03:22 AM UTC

This incident has been resolved.

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