Primer Outage History
Primer is up right nowPingoru has recorded 60 incidents for Primer: 60 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 7 of 720 (1%) |
| July 2026 | 7 | 78 of 744 (10%) |
| August 2026 | 3 | 13 of 744 (2%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 6 | 64 of 550 (12%) |
Incidents, newest first
Minor October 21, 2026 Stale Data in Primer Dashboard and Reconciliation Reports. 1d
Started Oct 21, 2026, 07:16 PM UTC· resolved Oct 22, 2026, 08:10 PM UTC
- investigating Oct 21, 2026, 07:16 PM UTC
We are experiencing issues with the Reconciliation Dashboard and Reconciliation Reports, where data may not be up to date. We will provide further details as it becomes available.
- monitoring Oct 21, 2026, 08:47 PM UTC
We are continuing to monitor the situation affecting the Reconciliation Dashboard and Reconciliation Reports. To date, the impact has been limited to Reconciliation data, which may not be up to date. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.
- monitoring Oct 22, 2026, 04:42 AM UTC
We are seeing signs of recovery, and Reconciliation data has started to update. Some data in the Reconciliation Dashboard and Reconciliation Reports may still be delayed while services fully recover. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.
- monitoring Oct 22, 2026, 06:27 AM UTC
We are continuing to monitor the issue affecting the Reconciliation Dashboard and Reconciliation Reports. Full recovery is taking longer than anticipated, and Reconciliation data may remain delayed in the meantime. Some payments may also display an incorrect payment method in the Primer Dashboard. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.
- resolved Oct 22, 2026, 08:10 PM UTC
The issue causing stale data in the Reconciliation Dashboard and Reconciliation Reports has been resolved, and data is now updating as expected. All previously delayed reconciliation data has been processed, and the payment method information for affected payments has been corrected in the Primer Dashboard. All services are within normal levels. Thank you for your patience and understanding.
Minor October 20, 2026 Card payments degradation 18h 29m
Started Oct 20, 2026, 10:43 AM UTC· resolved Oct 21, 2026, 05:13 AM UTC
- investigating Oct 20, 2026, 10:43 AM UTC
We are investigating possible degradation to card payments from some issuing banks. Aside from this, Primer's platform continues to operate normally. We will provide further details as it becomes available.
- monitoring Oct 20, 2026, 12:51 PM UTC
We are continuing to monitor the service disruption reported by Revolut. To date, the impact has been limited to payments made with Revolut-issued cards, which may experience an elevated decline rate. Payments with cards from other issuers, and all Primer services, continue to operate normally. For the latest information, please refer to Revolut's status page: https://www.revolut.com/system-status/. We will share further updates as they become available.
- resolved Oct 21, 2026, 05:13 AM UTC
Payments made with Revolut-issued cards have returned to normal levels. All services are within normal levels. Thank you for your patience.
Minor October 13, 2026 Primer 3DS Degradation 5h 1m Primer 3DS
Started Oct 13, 2026, 08:17 AM UTC· resolved Oct 13, 2026, 01:19 PM UTC
- identified Oct 13, 2026, 08:17 AM UTC
We have identified a partial 3DS degradation. We will continue to monitor and share another update shortly.
- identified Oct 13, 2026, 08:46 AM UTC
We have identified that this issue is isolated to the Visa and Cartes Bancaires networks. All other payment traffic continues to process normally. We are continuing to monitor and will post another update shortly.
- monitoring Oct 13, 2026, 01:12 PM UTC
We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly.
- resolved Oct 13, 2026, 01:19 PM UTC
All services are within normal levels.
Minor October 7, 2026 Anomaly detection monitors degradation 6m
Started Oct 07, 2026, 11:26 AM UTC· resolved Oct 07, 2026, 11:32 AM UTC
- monitoring Oct 07, 2026, 11:26 AM UTC
Between approximately 08:30 and 10:20 UTC, anomaly detection monitors were affected. Previously configured anomaly detection alerts may not have triggered, or may have triggered incorrectly, during this period. Standard monitors were not impacted. The issue has been fixed and anomaly detection monitors are no longer impacted.
- resolved Oct 07, 2026, 11:32 AM UTC
All services are within normal levels.
Minor September 17, 2026 Intermittent checkout failures 17m Primer Checkout
Started Sep 17, 2026, 05:46 PM UTC· resolved Sep 17, 2026, 06:04 PM UTC
- monitoring Sep 17, 2026, 05:46 PM UTC
Between approximately 17:01 and 17:18 UTC on September 17, 2026, some merchants experienced errors loading the Primer checkout. During this window the checkout could fail to render, resulting in failed or reduced payment volumes for affected merchants. The issue has been fixed.
- resolved Sep 17, 2026, 06:04 PM UTC
All services are within normal levels.
Minor September 16, 2026 Google Pay payment disruption 8m Third-Party partners and providers
Started Sep 16, 2026, 05:57 PM UTC· resolved Sep 16, 2026, 06:05 PM UTC
- monitoring Sep 16, 2026, 05:57 PM UTC
Between 14:55 and 16:15 UTC, an issue on Google Pay's side affected payment creation. This has since been resolved and all services are within normal levels.
- resolved Sep 16, 2026, 06:05 PM UTC
All services are within normal levels.
Minor September 3, 2026 Mastercard Network Token provisioning service degradation 6h 17m Primer Tokenization
Started Sep 03, 2026, 01:49 PM UTC· resolved Sep 03, 2026, 08:07 PM UTC
- investigating Sep 03, 2026, 01:49 PM UTC
We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available.
- investigating Sep 03, 2026, 02:25 PM UTC
Some merchants may experience slower response times. We are disabling Mastercard Network Tokenization while we investigate further.
- resolved Sep 03, 2026, 08:07 PM UTC
Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank you for your patience.
Minor August 31, 2026 Primer Dashboard and Observability degradation 4h 5m Primer Dashboard
Started Aug 31, 2026, 08:13 AM UTC· resolved Aug 31, 2026, 12:18 PM UTC
- investigating Aug 31, 2026, 08:13 AM UTC
We are experiencing issues with Dashboard/Observability. We will provide further details as it becomes available.
- identified Aug 31, 2026, 09:21 AM UTC
We have identified the cause of the issue and are working to have it fixed.
- monitoring Aug 31, 2026, 10:21 AM UTC
We have fixed the issue, and Primer Dashboard and Observability are no longer impacted. We continue to monitor it and will provide another update shortly.
- resolved Aug 31, 2026, 12:18 PM UTC
All services are within normal levels.
Minor August 15, 2026 Payment Processing Degradation 4h 15m Primer Checkout
Started Aug 15, 2026, 05:04 AM UTC· resolved Aug 15, 2026, 09:19 AM UTC
- investigating Aug 15, 2026, 05:04 AM UTC
We are experiencing issues with payment processing. We will provide further details as it becomes available.
- monitoring Aug 15, 2026, 06:05 AM UTC
We have identified the cause as an issue on Mastercard's end affecting payments. Aside from this, Primer's platform continues to operate normally. Transaction volumes have stabilized, and we will continue to monitor closely. We will provide a further update once the issue is fully resolved.
- resolved Aug 15, 2026, 09:19 AM UTC
All services are within normal levels.
Minor August 11, 2026 Primer Dashboard and Monitor Degradation 4h 27m Primer Dashboard
Started Aug 11, 2026, 04:40 AM UTC· resolved Aug 11, 2026, 09:08 AM UTC
- investigating Aug 11, 2026, 04:40 AM UTC
We are experiencing issues with Primer Dashboard and Monitors. We will provide further details as it becomes available.
- identified Aug 11, 2026, 05:16 AM UTC
We have identified the cause of the issue and are working to have it fixed.
- monitoring Aug 11, 2026, 05:18 AM UTC
We have fixed the issue, and Primer Dashboard and Monitors is no longer impacted. We continue to monitor it and will provide another update, shortly.
- resolved Aug 11, 2026, 09:08 AM UTC
All services are within normal levels.
Minor July 23, 2026 PayPal checkout errors on Safari v26.5.2 2d 17h Third-Party partners and providers
Started Jul 23, 2026, 11:54 AM UTC· resolved Jul 26, 2026, 05:30 AM UTC
- investigating Jul 23, 2026, 11:54 AM UTC
We have been made aware by PayPal that they are currently experiencing issues affecting the PayPal SDK on Safari 26.5.2. As a result, our merchant checkouts configured with the PayPal payment method may crash or reload. Merchants seeing issues with their checkout on Safari 26.5.2 may wish to temporarily disable PayPal as a checkout option until PayPal resolves the issue. We will post an update once PayPal confirms a fix is live.
- identified Jul 23, 2026, 01:35 PM UTC
The PayPal team has identified the cause of the issue and are working to have it fixed.
- monitoring Jul 25, 2026, 11:18 PM UTC
The PayPal team have fixed the issue, and are actively monitoring. We continue to monitor it as well and will provide another update shortly.
- resolved Jul 26, 2026, 05:30 AM UTC
All services are within normal levels.
Minor July 21, 2026 Issue Affecting Primer Docs 51m Primer API Reference Docs, Primer Docs, Primer SDK Reference Docs
Started Jul 21, 2026, 08:40 PM UTC· resolved Jul 21, 2026, 09:32 PM UTC
- investigating Jul 21, 2026, 08:40 PM UTC
We are experiencing issues with the Primer docs page. We will provide further details as it becomes available.
- resolved Jul 21, 2026, 09:32 PM UTC
The issue affecting our Prime Docs page has been resolved. Thank you for your patience.
Minor July 16, 2026 Sandbox API degradation 37m Client Session API, Primer Sandbox, Observability API, Loyalty API and 2 more
Started Jul 16, 2026, 08:58 AM UTC· resolved Jul 16, 2026, 09:36 AM UTC
- investigating Jul 16, 2026, 08:58 AM UTC
We are experiencing issues with Sandbox API's. We will provide further details as it becomes available.
- identified Jul 16, 2026, 09:16 AM UTC
We have identified the cause of the issue and are working to have it fixed.
- monitoring Jul 16, 2026, 09:23 AM UTC
We have fixed the issue, and Sandbox API's is no longer impacted. We continue to monitor it and will provide another update, shortly.
- resolved Jul 16, 2026, 09:36 AM UTC
All Sandbox API's services are within normal levels.
Minor July 16, 2026 Degradation of Primer Dashboard 1h 47m Primer Dashboard
Started Jul 16, 2026, 08:49 AM UTC· resolved Jul 16, 2026, 10:36 AM UTC
- investigating Jul 16, 2026, 08:49 AM UTC
We are experiencing issues with Primer Dashboard. We will provide further details as it becomes available.
- identified Jul 16, 2026, 09:19 AM UTC
We have identified the cause of the issue and are working to have it fixed.
- monitoring Jul 16, 2026, 09:33 AM UTC
We have fixed the issue, and Primer Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly.
- monitoring Jul 16, 2026, 10:10 AM UTC
We're seeing a significant recovery, with most requests now succeeding. Some users may still experience slower load times and occasional errors while we continue working toward full resolution. We'll provide another update shortly.
- resolved Jul 16, 2026, 10:36 AM UTC
All services are within normal levels.
Minor July 16, 2026 Cybersource Degraded Performace 5h 41m Third-Party partners and providers
Started Jul 16, 2026, 12:35 AM UTC· resolved Jul 16, 2026, 06:17 AM UTC
- investigating Jul 16, 2026, 12:35 AM UTC
We have been made aware by Cybersource that they are currently experiencing issues, and are working to have it resolved.
- resolved Jul 16, 2026, 06:17 AM UTC
All services are within normal levels.
Minor July 15, 2026 3DS degradation 1h 19m Primer 3DS
Started Jul 15, 2026, 07:31 AM UTC· resolved Jul 15, 2026, 08:51 AM UTC
- investigating Jul 15, 2026, 07:31 AM UTC
We are experiencing issues with 3DS payments . We will provide further details as it becomes available.
- identified Jul 15, 2026, 07:39 AM UTC
We have identified the cause of the issue. It only affects payments made with Mastercard cards and is due to a problem with our 3DS provider. We are working with the provider to resolve it as quickly as possible.
- monitoring Jul 15, 2026, 08:02 AM UTC
Our 3DS provider has confirmed the issue is a network-side incident on Mastercard's side. Mastercard's teams are actively investigating and will provide an update as soon as possible. We will update this page as we hear more.
- monitoring Jul 15, 2026, 08:37 AM UTC
We are seeing Mastercard 3DS recover, but we will continue to monitor the situation closely until Mastercard confirms the incident is fully resolved.
- resolved Jul 15, 2026, 08:51 AM UTC
All services are within normal levels.
Minor July 10, 2026 Downstream Infrastructure Degradation 2h 32m Client Session API, Observability API, Loyalty API, Payments API and 1 more
Started Jul 10, 2026, 05:05 PM UTC· resolved Jul 10, 2026, 07:37 PM UTC
- investigating Jul 10, 2026, 05:05 PM UTC
We have been made aware by one of our downstream infrastructure providers that they are currently experiencing issues, and are working to have it resolved.
- identified Jul 10, 2026, 06:08 PM UTC
The downstream infrastructure provider is recovering and we are working to resolve the issue.
- identified Jul 10, 2026, 07:22 PM UTC
Payment processing has been restored in production. Sandbox recovery is ongoing.
- resolved Jul 10, 2026, 07:37 PM UTC
All services are within normal levels.
Minor June 29, 2026 Primer Companion degradation 6h 8m Primer Dashboard
Started Jun 29, 2026, 10:43 AM UTC· resolved Jun 29, 2026, 04:51 PM UTC
- investigating Jun 29, 2026, 10:43 AM UTC
We are experiencing issues with Primer Companion affecting date resolution for relative time ranges. Analyses may have returned incomplete data as a result. We will provide further details as it becomes available.
- identified Jun 29, 2026, 01:41 PM UTC
We have identified the cause of the issue and are working to have it fixed.
- monitoring Jun 29, 2026, 02:48 PM UTC
We have fixed the issue, and Primer Companion is no longer impacted. We continue to monitor it and will provide another update, shortly.
- resolved Jun 29, 2026, 04:51 PM UTC
All services are within normal levels.
Minor June 11, 2026 Primer's Dynamic Monitoring Service Disruption 1h 14m Primer Dashboard
Started Jun 11, 2026, 05:24 AM UTC· resolved Jun 11, 2026, 06:39 AM UTC
- investigating Jun 11, 2026, 05:24 AM UTC
We are experiencing issues with Primer's Dynamic Monitors. We will provide further details as it becomes available.
- monitoring Jun 11, 2026, 05:41 AM UTC
We have mitigated the issue, and Primer's Dynamic Monitoring is no longer impacted. We are working on a permanent fix.
- resolved Jun 11, 2026, 06:39 AM UTC
All services are within normal levels.
Minor April 27, 2026 Nuvei Transaction Errors 14m Third-Party partners and providers
Started Apr 27, 2026, 04:53 PM UTC· resolved Apr 27, 2026, 05:07 PM UTC
- investigating Apr 27, 2026, 04:53 PM UTC
We are experiencing slight degradation with Nuvei transactions. We have reached out to the third party and will provide further details as it becomes available.
- resolved Apr 27, 2026, 05:07 PM UTC
All services are within normal levels.
Minor April 1, 2026 Observability Dashboards Data Loading Issues 3h 42m Primer Dashboard
Started Apr 01, 2026, 07:00 AM UTC· resolved Apr 01, 2026, 10:42 AM UTC
- investigating Apr 01, 2026, 07:00 AM UTC
We are experiencing issues with Observability Dashboard. We will provide further details as it becomes available
- monitoring Apr 01, 2026, 07:10 AM UTC
We have fixed the issue, and Primer Observability Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly.
- resolved Apr 01, 2026, 10:42 AM UTC
All services are within normal levels, and we continue to monitor them very closely. Thanks for your patience and understanding.
Minor March 27, 2026 Issues Signing into Dashboard via Google SSO 1h 17m Primer Dashboard
Started Mar 27, 2026, 12:56 PM UTC· resolved Mar 27, 2026, 02:14 PM UTC
- investigating Mar 27, 2026, 12:56 PM UTC
Some users may be experiencing issues signing in via Google SSO. Our team is actively investigating and will share updates as we learn more.
- monitoring Mar 27, 2026, 01:24 PM UTC
This issue does not affect merchant access. All merchants can continue to log in as normal. We will continue to monitor and provide updates.
- resolved Mar 27, 2026, 02:14 PM UTC
All services are now within normal levels.
Minor March 25, 2026 Degraded Performance on GET Payments Endpoints and Dashboard 41m Payments API, Primer Dashboard
Started Mar 25, 2026, 04:39 AM UTC· resolved Mar 25, 2026, 05:21 AM UTC
- investigating Mar 25, 2026, 04:39 AM UTC
We are experiencing issues with latency on GET payments endpoint and payment list on Dashboard. We will provide further details as it becomes available. Payment processing is not being impacted.
- monitoring Mar 25, 2026, 05:14 AM UTC
We have fixed the issue, and GET payments endpoint and payment list on Dashboard latency is no longer impacted. We continue to monitor it and will provide another update, shortly.
- resolved Mar 25, 2026, 05:21 AM UTC
All services are within normal levels.
Minor March 18, 2026 Support ticket updates may have not triggered email notifications 10m Third-Party partners and providers
Started Mar 18, 2026, 02:09 PM UTC· resolved Mar 18, 2026, 02:19 PM UTC
- monitoring Mar 18, 2026, 02:09 PM UTC
We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it.
- resolved Mar 18, 2026, 02:19 PM UTC
The Support Portal and ticketing system are working as usual.
Minor March 16, 2026 Degraded Dashboard View for 3DS Details in Payment Timeline 28m Primer Dashboard
Started Mar 16, 2026, 02:42 PM UTC· resolved Mar 16, 2026, 03:11 PM UTC
- investigating Mar 16, 2026, 02:42 PM UTC
We are experiencing issues with the Dashboard Payment Timeline when accessing 3DS information. Payment processing is not impacted.
- identified Mar 16, 2026, 02:48 PM UTC
We have identified the cause of the issue and are working to have it fixed.
- monitoring Mar 16, 2026, 02:57 PM UTC
We have fixed the issue, and the Dashboard Payment Timeline for 3DS is no longer impacted. We continue to monitor it and will provide another update, shortly.
- resolved Mar 16, 2026, 03:11 PM UTC
All services are within normal levels.