Resolved after 2 hours 32 minutes, affecting Client Session API and Observability API and 1 more, on July 10, 2026.
Payment processing has been restored in production. Sandbox recovery is ongoing.
Affected components
Client Session APIObservability APILoyalty APIPayments APIPayment Methods API
Update timeline
- investigating Jul 10, 2026, 05:05 PM UTC
We have been made aware by one of our downstream infrastructure providers that they are currently experiencing issues, and are working to have it resolved.
- identified Jul 10, 2026, 06:08 PM UTC
The downstream infrastructure provider is recovering and we are working to resolve the issue.
- identified Jul 10, 2026, 07:22 PM UTC
Payment processing has been restored in production. Sandbox recovery is ongoing.
- resolved Jul 10, 2026, 07:37 PM UTC
All services are within normal levels.
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