Is Primer down?

Status: Identified We have identified an issue with Worldpay where some captured payments may not be updating to their expected status. We are working with Worldpay to have it resolved. Affected components Third-Party partners and providers (Degraded performance)

Status: Monitoring Worldpay has resolved the issue, and we now see captured payments moving to their expected status. We continue to monitor it and will provide another update shortly. Affected components Third-Party partners and providers (Degraded performance)

Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

Status: Monitoring Several security issues were disclosed this week. Here is where Primer stands on the two we’ve been asked about most. PHP vulnerabilities: Primer does not use PHP, so our platform and integrations are not affected. If your own site or tools run on PHP (for example WooCommerce), check with your developers or hosting provider and apply the patches. eMudhra certificate compromise: On 19 October, private keys for several eMudhra intermediate certificates were reported as compromised. As a precaution, we have updated the certificate trust stores across our services. No action is needed on your Primer integration. Your own website, hosting or CDN providers may be affected separately, so check with them.

Status: Resolved The security disclosure announcement explaining that Primer was not affected or impacted by the recently discovered vulnerabilities with PHP and certificate management has now been removed from the Status Page.

Status: Investigating We are experiencing issues with the Reconciliation Dashboard and Reconciliation Reports, where data may not be up to date. We will provide further details as it becomes available.

Status: Monitoring We are continuing to monitor the situation affecting the Reconciliation Dashboard and Reconciliation Reports. To date, the impact has been limited to Reconciliation data, which may not be up to date. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.

Status: Monitoring We are seeing signs of recovery, and Reconciliation data has started to update. Some data in the Reconciliation Dashboard and Reconciliation Reports may still be delayed while services fully recover. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.

Status: Monitoring We are continuing to monitor the issue affecting the Reconciliation Dashboard and Reconciliation Reports. Full recovery is taking longer than anticipated, and Reconciliation data may remain delayed in the meantime. Some payments may also display an incorrect payment method in the Primer Dashboard. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.

Status: Resolved The issue causing stale data in the Reconciliation Dashboard and Reconciliation Reports has been resolved, and data is now updating as expected. All previously delayed reconciliation data has been processed, and the payment method information for affected payments has been corrected in the Primer Dashboard. All services are within normal levels. Thank you for your patience and understanding.

Status: Investigating We are investigating possible degradation to card payments from some issuing banks. Aside from this, Primer's platform continues to operate normally. We will provide further details as it becomes available.

Status: Monitoring We are continuing to monitor the service disruption reported by Revolut. To date, the impact has been limited to payments made with Revolut-issued cards, which may experience an elevated decline rate. Payments with cards from other issuers, and all Primer services, continue to operate normally. For the latest information, please refer to Revolut's status page: https://www.revolut.com/system-status/. We will share further updates as they become available.

Status: Resolved Payments made with Revolut-issued cards have returned to normal levels. All services are within normal levels. Thank you for your patience.

Status: Identified We have identified a partial 3DS degradation. We will continue to monitor and share another update shortly. Affected components Primer 3DS (Degraded performance)

Status: Identified We have identified that this issue is isolated to the Visa and Cartes Bancaires networks. All other payment traffic continues to process normally. We are continuing to monitor and will post another update shortly. Affected components Primer 3DS (Degraded performance)

Status: Monitoring We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly. Affected components Primer 3DS (Degraded performance)

Status: Resolved All services are within normal levels. Affected components Primer 3DS (Operational)