Primer incident

Primer 3DS Degradation

Resolved after 3 hours 54 minutes, affecting Primer 3DS, on October 12, 2026.

monitoring Oct 12, 2026, 09:55 AM UTC

We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly.

Started
Oct 12, 2026, 07:46 AM UTC
Resolved
Oct 12, 2026, 11:41 AM UTC
Duration
3h 54m
Detected by Pingoru
Oct 12, 2026, 07:46 AM UTC

Affected components

Primer 3DS

Update timeline

  1. investigating Oct 12, 2026, 07:46 AM UTC

    We are investigating possible degradation to Primer 3DS. We will provide further details as it becomes available.

  2. identified Oct 12, 2026, 08:18 AM UTC

    We have identified the cause of the issue and are working to have it fixed.

  3. monitoring Oct 12, 2026, 09:55 AM UTC

    We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly.

  4. resolved Oct 12, 2026, 11:41 AM UTC

    All services are within normal levels.

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