Primer incident

Degraded Performance on GET Payments Endpoints and Dashboard

Resolved after 41 minutes, affecting Payments API and Primer Dashboard, on March 25, 2026.

monitoring Mar 25, 2026, 05:14 AM UTC

We have fixed the issue, and GET payments endpoint and payment list on Dashboard latency is no longer impacted. We continue to monitor it and will provide another update, shortly.

Started: Mar 25, 2026, 04:39 AM UTC
Resolved: Mar 25, 2026, 05:21 AM UTC
Duration: 41m
Detected by Pingoru: Mar 25, 2026, 04:39 AM UTC

Affected components

Payments APIPrimer Dashboard

Update timeline

investigating Mar 25, 2026, 04:39 AM UTC

We are experiencing issues with latency on GET payments endpoint and payment list on Dashboard. We will provide further details as it becomes available. Payment processing is not being impacted.
monitoring Mar 25, 2026, 05:14 AM UTC

We have fixed the issue, and GET payments endpoint and payment list on Dashboard latency is no longer impacted. We continue to monitor it and will provide another update, shortly.
resolved Mar 25, 2026, 05:21 AM UTC

All services are within normal levels.

Your product runs on more than Primer

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.