Resolved after 1 hour 19 minutes, affecting Primer 3DS, on July 15, 2026.
We are seeing Mastercard 3DS recover, but we will continue to monitor the situation closely until Mastercard confirms the incident is fully resolved.
Affected components
Update timeline
- investigating Jul 15, 2026, 07:31 AM UTC
We are experiencing issues with 3DS payments . We will provide further details as it becomes available.
- identified Jul 15, 2026, 07:39 AM UTC
We have identified the cause of the issue. It only affects payments made with Mastercard cards and is due to a problem with our 3DS provider. We are working with the provider to resolve it as quickly as possible.
- monitoring Jul 15, 2026, 08:02 AM UTC
Our 3DS provider has confirmed the issue is a network-side incident on Mastercard's side. Mastercard's teams are actively investigating and will provide an update as soon as possible. We will update this page as we hear more.
- monitoring Jul 15, 2026, 08:37 AM UTC
We are seeing Mastercard 3DS recover, but we will continue to monitor the situation closely until Mastercard confirms the incident is fully resolved.
- resolved Jul 15, 2026, 08:51 AM UTC
All services are within normal levels.
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