Primer incident
Support ticket updates may have not triggered email notifications
Resolved after 10 minutes, affecting Third-Party partners and providers, on March 18, 2026.
We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it.
Affected components
Update timeline
- monitoring Mar 18, 2026, 02:09 PM UTC
We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it.
- resolved Mar 18, 2026, 02:19 PM UTC
The Support Portal and ticketing system are working as usual.
Your product runs on more than Primer
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services