Resolved after 4 hours 15 minutes, affecting Primer Checkout, on August 15, 2026.
We have identified the cause as an issue on Mastercard's end affecting payments. Aside from this, Primer's platform continues to operate normally. Transaction volumes have stabilized, and we will continue to monitor closely. We will provide a further update once the issue is fully resolved.
Affected components
Update timeline
- investigating Aug 15, 2026, 05:04 AM UTC
We are experiencing issues with payment processing. We will provide further details as it becomes available.
- monitoring Aug 15, 2026, 06:05 AM UTC
We have identified the cause as an issue on Mastercard's end affecting payments. Aside from this, Primer's platform continues to operate normally. Transaction volumes have stabilized, and we will continue to monitor closely. We will provide a further update once the issue is fully resolved.
- resolved Aug 15, 2026, 09:19 AM UTC
All services are within normal levels.
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