Primer Outage History

Primer is up right now

Pingoru has recorded 60 incidents for Primer: 60 in the last 12 months and 12 in the last 90 days.

Source: status.primer.io

60incidents recorded

60last 12 months

12last 90 days

5 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Primer in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Month	Incidents	Hours with an open incident
April 2026	3	4 of 720 (1%)
May 2026	0	0 of 744 (0%)
June 2026	2	7 of 720 (1%)
July 2026	7	78 of 744 (10%)
August 2026	3	13 of 744 (2%)
September 2026	3	7 of 720 (1%)
October 2026	6	105 of 591 (18%)

Incidents, newest first

Minor March 2, 2026 Worldline Timeout Issues 14m Third-Party partners and providers

Started Mar 02, 2026, 05:20 PM UTC· resolved Mar 02, 2026, 05:34 PM UTC

investigating Mar 02, 2026, 05:20 PM UTC

We have been made aware by Worldline that they were experiencing timeout issues on Capture calls. The issue seems to be resolved but we continue to monitor the situation closely and will provide further updates as soon as more information becomes available.
resolved Mar 02, 2026, 05:34 PM UTC

All services are within normal levels.

Read the full incident report →

Minor February 26, 2026 Issues with SDK Changelog RSS Feed Notifications 3h 27m Primer SDK Reference Docs

Started Feb 26, 2026, 03:53 PM UTC· resolved Feb 26, 2026, 07:21 PM UTC

investigating Feb 26, 2026, 03:53 PM UTC

We are currently experiencing issues with the RSS feed for the SDK Changelog updates. Users subscribed to this feed may be receiving multiple unintended notifications. Our team is actively investigating the issue. We will provide additional details and updates as more information becomes available.
monitoring Feb 26, 2026, 06:50 PM UTC

We identified an issue with our external documentation provider that caused duplicate RSS notifications. The issue has been resolved on their end, and duplicate notifications have ceased. We will continue to monitor the feed to ensure normal operation.
resolved Feb 26, 2026, 07:21 PM UTC

The issue affecting the SDK Changelog RSS feed has been resolved by our external documentation provider. We have not observed any new duplicate notifications in the past hour. Thank you for your patience.

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Minor February 25, 2026 Worldline Timeout Issue 1h 34m Third-Party partners and providers

Started Feb 25, 2026, 04:06 PM UTC· resolved Feb 25, 2026, 05:40 PM UTC

monitoring Feb 25, 2026, 04:06 PM UTC

Worldline has informed us that they are currently experiencing an issue and are actively working towards a resolution. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
resolved Feb 25, 2026, 05:40 PM UTC

Worldline has reported that the issue they were experiencing has been resolved. All services are within normal levels.

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Minor February 25, 2026 Stale Data in Dashboard and Monitors (Sandbox Environment) 17m

Started Feb 25, 2026, 04:06 AM UTC· resolved Feb 25, 2026, 04:23 AM UTC

investigating Feb 25, 2026, 04:06 AM UTC

We are currently experiencing issues with stale data in the Dashboard and Monitors in the Sandbox environment. Our team is investigating the issue. We will provide further updates as more information becomes available.
resolved Feb 25, 2026, 04:23 AM UTC

The issue causing stale data in the Dashboard and Monitors within the Sandbox environment has been resolved, and data is now updating as expected. All services are within normal levels.

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Minor February 20, 2026 Adyen and Monext timeouts 22m Third-Party partners and providers

Started Feb 20, 2026, 07:16 PM UTC· resolved Feb 20, 2026, 07:38 PM UTC

monitoring Feb 20, 2026, 07:16 PM UTC

We experienced 3rd party timeout issues with Adyen and Monext between 18:55 and 19:56 CET. The issue was external and we have been made aware by Adyen and Monext that it has now resolved.
resolved Feb 20, 2026, 07:38 PM UTC

All services are within normal levels.

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Minor February 20, 2026 Webhook Delivery Degradation 2h 19m Payment Webhooks

Started Feb 20, 2026, 04:12 AM UTC· resolved Feb 20, 2026, 06:32 AM UTC

investigating Feb 20, 2026, 04:12 AM UTC

We are experiencing issues with Primer Webhooks. We will provide further details as it becomes available.
identified Feb 20, 2026, 04:23 AM UTC

We have identified the cause of the issue and are working to have it fixed.
monitoring Feb 20, 2026, 04:43 AM UTC

We have mitigated the issue, and Primer Webhooks is no longer impacted. We are working on a permanent fix.
investigating Feb 20, 2026, 05:08 AM UTC

We are currently experiencing a recurrence of the webhook notification delays. Our team is actively investigating and implementing a fix. We will share additional details and updates as soon as possible.
monitoring Feb 20, 2026, 05:39 AM UTC

A fix has been deployed for the webhook notification delays. We are continuing to monitor the system closely to ensure stability.
monitoring Feb 20, 2026, 05:56 AM UTC

The webhook notification service has stabilized and is operating normally. Latest transactions are being notified successfully without delays. We are currently renotifying any previously delayed webhook events. We will provide a final update once the renotification process is complete.
monitoring Feb 20, 2026, 06:25 AM UTC

The webhook notification service remains stable and is operating normally. We are continuing to renotify previously impacted webhook events to ensure all events are delivered successfully. Thank you for your patience.
resolved Feb 20, 2026, 06:32 AM UTC

The webhook notification service is now fully operational. All previously impacted webhook events have been successfully re-notified. Thank you for your patience.

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Minor January 29, 2026 Elevated errors on 3DS transactions for Commonwealth Bank of Australia 50m Primer 3DS

Started Jan 29, 2026, 11:51 AM UTC· resolved Jan 29, 2026, 12:42 PM UTC

investigating Jan 29, 2026, 11:51 AM UTC

We are experiencing issues with 3DS transactions for Commonwealth Bank of Australia issued cards. This issue is external to Primer, and we are actively monitoring the situation. We will provide further details as they become available.
identified Jan 29, 2026, 12:02 PM UTC

We have identified the cause of the issue as being with Commonwealth Bank of Australia and external to Primer. We are actively monitoring the situation.
monitoring Jan 29, 2026, 12:28 PM UTC

The authorization rate for 3DS payments with Commonwealth Bank of Australia issued cards has recovered. We will continue to monitor the situation.
resolved Jan 29, 2026, 12:42 PM UTC

We have monitored the situation, and all services are operating within normal levels.

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Minor January 28, 2026 Paypal payments failing 22m

Started Jan 28, 2026, 01:07 PM UTC· resolved Jan 28, 2026, 01:30 PM UTC

monitoring Jan 28, 2026, 01:07 PM UTC

We identified an issue that caused some PayPal payments to fail between 12:06 UTC and 12:58 UTC. The issue has been resolved, and we are currently monitoring the results.
resolved Jan 28, 2026, 01:30 PM UTC

All services are within normal levels.

Read the full incident report →

Minor January 18, 2026 Issues Affecting Some Vaulted Token Payments 1d 15h

Started Jan 18, 2026, 08:20 PM UTC· resolved Jan 20, 2026, 11:39 AM UTC

No vendor updates were posted for this incident.

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Minor January 6, 2026 Apple Pay Timeouts 43m

Started Jan 06, 2026, 03:15 PM UTC· resolved Jan 06, 2026, 03:58 PM UTC

No vendor updates were posted for this incident.

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Minor January 2, 2026 Stale Data in Observability Dashboard 13m

Started Jan 02, 2026, 07:24 AM UTC· resolved Jan 02, 2026, 07:37 AM UTC

No vendor updates were posted for this incident.