Primer incident
Elevated errors on 3DS transactions for Commonwealth Bank of Australia
Resolved after 50 minutes, affecting Primer 3DS, on January 29, 2026.
We have monitored the situation, and all services are operating within normal levels.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:51 AM UTC
We are experiencing issues with 3DS transactions for Commonwealth Bank of Australia issued cards. This issue is external to Primer, and we are actively monitoring the situation. We will provide further details as they become available.
- identified Jan 29, 2026, 12:02 PM UTC
We have identified the cause of the issue as being with Commonwealth Bank of Australia and external to Primer. We are actively monitoring the situation.
- monitoring Jan 29, 2026, 12:28 PM UTC
The authorization rate for 3DS payments with Commonwealth Bank of Australia issued cards has recovered. We will continue to monitor the situation.
- resolved Jan 29, 2026, 12:42 PM UTC
We have monitored the situation, and all services are operating within normal levels.
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