Primer incident
Mastercard Network Token provisioning service degradation
Resolved after 6 hours 17 minutes, affecting Primer Tokenization, on September 3, 2026.
Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank you for your patience.
Affected components
Update timeline
- investigating Sep 03, 2026, 01:49 PM UTC
We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available.
- investigating Sep 03, 2026, 02:25 PM UTC
Some merchants may experience slower response times. We are disabling Mastercard Network Tokenization while we investigate further.
- resolved Sep 03, 2026, 08:07 PM UTC
Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank you for your patience.
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