Duffel Outage History
Duffel is up right nowPingoru has recorded 67 incidents for Duffel: 62 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 211 of 720 (29%) |
| May 2026 | 5 | 173 of 744 (23%) |
| June 2026 | 3 | 337 of 720 (47%) |
| July 2026 | 4 | 79 of 744 (11%) |
| August 2026 | 6 | 33 of 744 (4%) |
| September 2026 | 6 | 366 of 720 (51%) |
| October 2026 | 3 | 28 of 553 (5%) |
Incidents, newest first
Minor October 23, 2026 Connectivity issues reported by Sabre 5h 54m
Started Oct 23, 2026, 03:30 PM UTC· resolved Oct 23, 2026, 09:25 PM UTC
- investigating Oct 23, 2026, 03:30 PM UTC
We are currently investigating an escalated rate of 202 responses on the POST /air/orders endpoint.
- identified Oct 23, 2026, 03:42 PM UTC
One of our integration partners, Sabre, have reported connectivity issues within their system that is affecting some customers, leading to an increase in timeouts and error responses. We're currently assessing the impact and are waiting for further information from the Sabre team.
- identified Oct 23, 2026, 04:23 PM UTC
We have disabled Sabre content for affected Duffel customers who have alternative sources of GDS content to prevent further booking failures. Sabre are currently investigating the issue. We shall provide additional updates as we receive them.
- identified Oct 23, 2026, 06:13 PM UTC
Sabre's technical teams are still working on addressing the service disruption. No ETA for a fix has been provided at this time. Duffel have migrated affected customers to alternative sources of content to minimise impact, and will re-enable Sabre content once we they provide an all clear.
- monitoring Oct 23, 2026, 06:44 PM UTC
A fix has been implemented by Sabre, which they are currently monitoring. Duffel will begin re-enabling Sabre content once we've received an all clear
- monitoring Oct 23, 2026, 08:39 PM UTC
We've received an all clear from Sabre and have begun to re-enable Sabre content for Duffel customers. We're currently monitoring the rollout and will provide an all clear once the fix is confirmed.
- resolved Oct 23, 2026, 09:25 PM UTC
The issue with the Sabre integration has been resolved.
Minor October 21, 2026 Travelport unable to ticket a subset of carriers 11h 1m Travelport, Travelport, Travelport
Started Oct 21, 2026, 07:39 AM UTC· resolved Oct 21, 2026, 06:40 PM UTC
- identified Oct 21, 2026, 07:39 AM UTC
We have been alerted of a ticketing issue on Travelport's side. Expect a subset of carriers to be unavailable during this. We are working with the supplier to get this unblocked asap.
- identified Oct 21, 2026, 04:23 PM UTC
The supplier has informed us of a fix being deployed. The subset of carriers is still unavailable until we confirm that the fix is deployed.
- monitoring Oct 21, 2026, 06:11 PM UTC
Our supplier has deployed a fix, and we have re-enabled all affected carriers on Travelport. Bookings with these carriers are working normally again. We're continuing to monitor,
- resolved Oct 21, 2026, 06:40 PM UTC
Travelport has re-establish connection to the affected carriers. We can confirm normal operation has now resumed.
Minor October 13, 2026 Scoot NDC maintenance window 11h 23m Scoot, Scoot
Started Oct 13, 2026, 07:40 PM UTC· resolved Oct 14, 2026, 07:03 AM UTC
- identified Oct 13, 2026, 07:40 PM UTC
We are inside the announced maintenance window: 13 OCT 2026 1700 HRS UTC TO 14 OCT 2026 0400 HRS UTC. We will not be able to sell any Scoot NDC content during this window.
- resolved Oct 14, 2026, 07:03 AM UTC
The maintenance window finished.
Minor September 28, 2026 Multiple suppliers search outage 4h 47m Aegean Airlines, Qantas, Qantas, Aegean Airlines
Started Sep 28, 2026, 01:00 PM UTC· resolved Sep 28, 2026, 05:48 PM UTC
- identified Sep 28, 2026, 01:00 PM UTC
We have identified by an outage with our Aegean and Qantas direct connections. The supplier has validate a fix and are working to deploy it.
- identified Sep 28, 2026, 04:53 PM UTC
We need to add LHG to this incident as we are seeing elevated timeouts when searching.
- resolved Sep 28, 2026, 05:48 PM UTC
Issue with our Lufthansa Group, Qantas and Aegean Airlines integrations resolved.
Minor September 21, 2026 Intermittent card creation failures 1d 1h
Started Sep 21, 2026, 01:08 PM UTC· resolved Sep 22, 2026, 02:39 PM UTC
- investigating Sep 21, 2026, 01:08 PM UTC
We are investigating intermittent failures affecting card creation. Most requests are succeeding, but a small number may return errors. Our systems are currently processing card requests successfully, and we are continuing to monitor for recurrence. We’ll provide another update as soon as we have more information.
- monitoring Sep 21, 2026, 01:45 PM UTC
We observed intermittent failures affecting card creation between 13:06 and 13:50 BST. Card creation requests have been processing successfully since 13:50 BST, and we have not observed further errors. We are continuing to monitor the service closely and are preparing improvements to reduce the impact should the issue recur.
- monitoring Sep 21, 2026, 03:27 PM UTC
Card creation continues to operate normally following the mitigation. We have observed no further errors matching the incident since deployment and are continuing to monitor production traffic. The incident remains under
- resolved Sep 22, 2026, 02:39 PM UTC
Issue with card creation failures resolved.
Minor September 14, 2026 Intermitent failures to load dashboard 1h 34m
Started Sep 14, 2026, 09:41 AM UTC· resolved Sep 14, 2026, 11:15 AM UTC
- investigating Sep 14, 2026, 09:41 AM UTC
We are currently investigating an issue with integration.
- monitoring Sep 14, 2026, 10:28 AM UTC
Between Friday and this morning, some users experienced intermittent errors or failures to load the Duffel dashboard at app.duffel.com "app.duffel.com": http://app.duffel.com. This was caused by a bug that occasionally caused brief interruptions (around 10 seconds at a time) to the service, roughly twice a day. We have identified the root cause, validated a fix, and are deploying it now. We are monitoring closely to ensure the issue will not reoccur.
- resolved Sep 14, 2026, 11:15 AM UTC
The fix has been deployed and the dashboard at app.duffel.com "app.duffel.com": http://app.duffel.com has been operating normally since 10:42 UTC. We have confirmed the underlying issue is resolved and have seen no further errors. We will continue to monitor. We apologise for any inconvenience caused.
Minor September 3, 2026 Increase in 202s / 502s on POST /air/orders 6h 2m
Started Sep 03, 2026, 03:42 PM UTC· resolved Sep 03, 2026, 09:45 PM UTC
- investigating Sep 03, 2026, 03:42 PM UTC
We're currently investigating an issue with our Sabre integration leading to an increase of 202/502 responses on the POST /air/orders endpoint.
- identified Sep 03, 2026, 04:37 PM UTC
We have identified the issue and are working with Sabre to resolve.
- resolved Sep 03, 2026, 09:45 PM UTC
Sabre has confirmed that the issue has been resolved and POST /air/orders success rate has returned to pre-incident levels.
Minor September 3, 2026 Partial outage for Stays 1h 18m Travelport, Expedia, Priceline, Travelport and 3 more
Started Sep 03, 2026, 10:35 AM UTC· resolved Sep 03, 2026, 11:53 AM UTC
- identified Sep 03, 2026, 10:35 AM UTC
We've identified an issue with fetching rates in our Stays product and are working to restore normal service.
- monitoring Sep 03, 2026, 11:35 AM UTC
The third party service has recovered and we are monitoring before resolving. We have applied some changes to be more resilient against these types of failures from our partner service. We have also already consulted with the partner service regarding this, and are awaiting a response.
- resolved Sep 03, 2026, 11:53 AM UTC
We can confirm that the service is back online. We are reaching out to the third party service to work with them on why this occurred.
Minor September 3, 2026 Increased errors on Sabre seat maps and offer pricing 15d 6h
Started Sep 03, 2026, 08:58 AM UTC· resolved Sep 18, 2026, 03:07 PM UTC
- identified Sep 03, 2026, 08:58 AM UTC
A small proportion of Sabre seat map and offer pricing requests (under 1%) are returning 503s. We'll update as we learn more.
- resolved Sep 18, 2026, 03:07 PM UTC
A mitigation has been deployed and the error rates are back to normal.
Minor August 27, 2026 Saved cards cannot be used with the card component 1h 59m
Started Aug 27, 2026, 01:19 PM UTC· resolved Aug 27, 2026, 03:18 PM UTC
- investigating Aug 27, 2026, 01:19 PM UTC
We are investigating errors affecting the use of saved card with our card component. Requests to the card endpoint on api.duffel.cards: http://api.duffel.cards are returning HTTP 500 when using a saved card. Card creation and normal card payments are unaffected.
- resolved Aug 27, 2026, 03:18 PM UTC
A release caused all requests to api.duffel.cards: http://api.duffel.cards to fail with HTTP 500 when handling saved cards. A fix was deployed and the issue was confirmed resolved at 15:18 UTC.
Minor August 22, 2026 Elevated Stays booking and quote errors 1h 50m Travelport, Travelport, Travelport
Started Aug 22, 2026, 06:15 PM UTC· resolved Aug 22, 2026, 08:05 PM UTC
- identified Aug 22, 2026, 06:15 PM UTC
Issue identified causing intermittent booking and quotes failures with our Travelport integration in Stays, affecting Marriott, Hilton, and IHG hotels.
- resolved Aug 22, 2026, 08:05 PM UTC
Issue with Stays Travelport integration resolved.
Minor August 17, 2026 Travelport high search latency 2h 18m
Started Aug 17, 2026, 07:14 PM UTC· resolved Aug 17, 2026, 09:33 PM UTC
- investigating Aug 17, 2026, 07:14 PM UTC
We are currently investigating a surge in search latency on our Travelport integration.
- resolved Aug 17, 2026, 09:33 PM UTC
Search latency with Travelport has been resolved.
Minor August 17, 2026 AFKLM card payments unavailable 5h 24m Air France - KLM, Air France - KLM
Started Aug 17, 2026, 12:16 PM UTC· resolved Aug 17, 2026, 05:41 PM UTC
- investigating Aug 17, 2026, 12:16 PM UTC
We are currently investigating an issue with card payments on our Air France/KLM NDC integration.
- monitoring Aug 17, 2026, 01:43 PM UTC
We've released a fix for the issue and are currently monitoring card payments on AFKLM bookings.
- resolved Aug 17, 2026, 05:41 PM UTC
The issue with Air France KLM card payments has been resolved.
Minor August 5, 2026 United shopping and pricing latency degradation 4h 54m United, United
Started Aug 05, 2026, 11:03 AM UTC· resolved Aug 05, 2026, 03:58 PM UTC
- investigating Aug 05, 2026, 11:03 AM UTC
United shopping and pricing requests are showing increased latency. This may result in missing content. We are in touch with supplier and will provide further updates as soon as we have more information.
- monitoring Aug 05, 2026, 12:29 PM UTC
Latency has recovered to normal levels.
- resolved Aug 05, 2026, 03:58 PM UTC
United latency is back to normal across all endpoints.
Minor August 3, 2026 Chat assistant is down 16h 39m Assistant
Started Aug 03, 2026, 10:23 PM UTC· resolved Aug 04, 2026, 03:03 PM UTC
- investigating Aug 03, 2026, 10:23 PM UTC
We are currently investigating an issue with our chat services in the context of: • Agent to agent chats • Client side chat component
- monitoring Aug 03, 2026, 11:12 PM UTC
We've identified the issue and have deployed a fix. We are monitoring through our metrics.
- resolved Aug 04, 2026, 03:03 PM UTC
We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.
Minor July 24, 2026 Card payment outage 9h 5m
Started Jul 24, 2026, 12:39 AM UTC· resolved Jul 24, 2026, 09:45 AM UTC
- identified Jul 24, 2026, 12:39 AM UTC
We have identified a provider outage and as a direct result we are unable to create cards or 3DS sessions. We are working on a workaround.
- monitoring Jul 24, 2026, 01:45 AM UTC
We have successfully implemented a workaround to the provider's incident. Operation should be fully back to normal for single-use cards. Multi-use card are disabled until the provider recovers.
- resolved Jul 24, 2026, 09:45 AM UTC
The provider outage has been fully resolved. All card payment functionality has been fully restored.
Minor July 16, 2026 Timeouts with SSO provider 2h 15m
Started Jul 16, 2026, 08:30 AM UTC· resolved Jul 16, 2026, 10:45 AM UTC
- investigating Jul 16, 2026, 08:30 AM UTC
We are seeing some slowness and timeouts with our SSO provider. This will affect organisations with SSO log in for the dashboard enabled.
- monitoring Jul 16, 2026, 10:41 AM UTC
WorkOS has resolved the incident on their side and are monitoring to ensure their fix was successful. We have seen SSO signin succeed but we’ll continue to monitor before updating this to fully resolved.
- resolved Jul 16, 2026, 10:45 AM UTC
Issue with WorkOS integration resolved.
Minor July 8, 2026 Volaris search outage 1d 21h Volaris, Volaris
Started Jul 08, 2026, 01:45 PM UTC· resolved Jul 10, 2026, 11:08 AM UTC
- investigating Jul 08, 2026, 01:45 PM UTC
We are currently investigating an issue with the Volaris integration.
- monitoring Jul 08, 2026, 05:56 PM UTC
The issue has been fixed and searches are succeeding.
- resolved Jul 10, 2026, 11:08 AM UTC
Volaris search operating normally
Minor July 7, 2026 AFKL order change errors 2d 19h Air France - KLM, Air France - KLM
Started Jul 07, 2026, 03:16 PM UTC· resolved Jul 10, 2026, 11:06 AM UTC
- identified Jul 07, 2026, 03:16 PM UTC
We've disabled order changes for the AFKLM integration while we work to resolve the issue.
- resolved Jul 10, 2026, 11:06 AM UTC
The supplier issues have been solved and order changes are working.
Minor June 15, 2026 Supplier outage causing issues with multiple integrations 12h 52m American Airlines, Emirates, United, Lufthansa Group
Started Jun 15, 2026, 06:13 PM UTC· resolved Jun 16, 2026, 07:06 AM UTC
- investigating Jun 15, 2026, 06:13 PM UTC
A supplier is experiencing an outage which is causing booking failures on multiple airlines. We are looking into mitigation while this incident continues.
- investigating Jun 15, 2026, 06:27 PM UTC
A supplier outage is causing issues with order creation, changes and cancellations across multiple airlines.
- identified Jun 15, 2026, 06:54 PM UTC
Supplier incident is still ongoing.
- identified Jun 15, 2026, 08:58 PM UTC
Our supplier has made some fixes which have resulted in a partial recovery. However, their system is still not fully recovered. We will continue to monitor this incident.
- monitoring Jun 16, 2026, 12:08 AM UTC
The supplier has informed us that the issue is resolved on their side. We are monitoring.
- monitoring Jun 16, 2026, 12:47 AM UTC
Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor.
- resolved Jun 16, 2026, 07:06 AM UTC
This incident is now resolved.
Minor June 12, 2026 Content was offline for a portion of Travelport accommodation 26d 21h Travelport, Travelport
Started Jun 12, 2026, 01:16 PM UTC· resolved Jul 09, 2026, 11:06 AM UTC
- identified Jun 12, 2026, 01:16 PM UTC
About 23,996 hotels have been unavailable via Travelport. The team has identified the problem to be a side effect of our mapping provider having deleted these entries (and us inheriting said deletions). We have since worked to restore missing inventory and have worked with Travelport’s recommendation to an update in our search payload to reduce (but not fully eliminate) risk from deleted information. We are communicating actively with our mapping provider to give us more details on why this has occurred and how we can avoid it altogether.
- monitoring Jun 12, 2026, 01:49 PM UTC
We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production. Content should now be available as normal via Travelport, but we are still communicating with our mapping supplier to ensure this never happens again.
- resolved Jul 09, 2026, 11:06 AM UTC
We have asked our mapping provider for a guarantee and RCA to keep this content available. We have also put in place security measures to gate unusual content deletion and notify Duffel for any attempts of such from our mapping provider.
Minor June 12, 2026 Live chat travel support outage in for dashboard chats 29m
Started Jun 12, 2026, 11:20 AM UTC· resolved Jun 12, 2026, 11:49 AM UTC
- investigating Jun 12, 2026, 11:20 AM UTC
We are currently investigating an issue with our live chat integration in the dashboard for travel support.
- resolved Jun 12, 2026, 11:49 AM UTC
As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the primary live chat flow, but it did not account for conversations initiated via the dashboard. This caused those conversations to fall outside the allowed access path, preventing travel agents from viewing them.
Minor May 21, 2026 Temporary technical issue with live mode access – Links, Cathay Pacific, Hahn Air, LATAM and 30 more
Started May 21, 2026, 08:21 AM UTC· resolved May 21, 2026, 08:21 AM UTC
- resolved May 21, 2026, 08:21 AM UTC
We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes. Our team has restored all affected settings, and Live Mode is completely operational. No action is required on your part. We sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again.
Minor May 15, 2026 Service degradation for Sabre 13h 42m
Started May 15, 2026, 05:46 PM UTC· resolved May 16, 2026, 07:28 AM UTC
- identified May 15, 2026, 05:46 PM UTC
We have identified an issue with the Sabre integration which was causing order failures. We have disabled the integration for now while we wait for the issue to be resolved.
- resolved May 16, 2026, 07:28 AM UTC
Issue with Sabre integration resolved.
Minor May 13, 2026 Unable to ticket a high number of Travelport order 4h Travelport
Started May 13, 2026, 09:53 AM UTC· resolved May 13, 2026, 01:53 PM UTC
- investigating May 13, 2026, 09:53 AM UTC
We are experiencing a high rate of timeouts when ticketing Travelport orders.
- resolved May 13, 2026, 01:53 PM UTC
Full resolution has been confirmed by the supplier.