Duffel Outage History

Started May 11, 2026, 09:08 PM UTC· resolved May 12, 2026, 07:06 PM UTC

1. investigating May 11, 2026, 09:08 PM UTC

   We are currently investigating an issue with our Iberia integration.

2. investigating May 12, 2026, 03:07 PM UTC

   We are currently investigating an issue with integration.

3. investigating May 12, 2026, 06:53 PM UTC

   We are currently investigating an issue with our Iberia NDC integration.

4. resolved May 12, 2026, 07:06 PM UTC

   Issue with Iberia integration resolved.

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Started May 06, 2026, 11:50 AM UTC· resolved May 06, 2026, 03:09 PM UTC

1. identified May 06, 2026, 11:50 AM UTC

   We're observing high rates of order creation failures on the Iberia integratio.

2. monitoring May 06, 2026, 12:05 PM UTC

   Iberia is reporting the outage has been resolved. We are continuing to monitor error rates.

3. resolved May 06, 2026, 03:09 PM UTC

   Iberia order creation error rates have gone back to normal.

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Started Apr 22, 2026, 10:14 AM UTC· resolved May 13, 2026, 11:14 AM UTC

1. identified Apr 22, 2026, 10:14 AM UTC

   We have identified an issue with the AFKLM order changes.

2. identified Apr 22, 2026, 12:06 PM UTC

   We've disabled order changes for the AFKLM integration while we work to resolve the issue.

3. monitoring May 12, 2026, 01:21 PM UTC

   The supplier issue has been solved and order changes are working again.

4. resolved May 13, 2026, 11:14 AM UTC

   The issue with AFKLM is now fully resolved.

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Started Apr 19, 2026, 04:21 AM UTC· resolved Apr 19, 2026, 08:37 AM UTC

1. investigating Apr 19, 2026, 04:21 AM UTC

   We are currently investigating an issue with searching for hotels on Travelport.

2. resolved Apr 19, 2026, 08:37 AM UTC

   Issue with integration resolved.

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Started Apr 16, 2026, 12:11 PM UTC· resolved Apr 16, 2026, 12:24 PM UTC

1. identified Apr 16, 2026, 12:11 PM UTC

   We are observing errors across all integrations and are working on a fix.

2. resolved Apr 16, 2026, 12:24 PM UTC

   The issue has been fixed.

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Started Apr 10, 2026, 04:25 PM UTC· resolved Apr 10, 2026, 04:32 PM UTC

1. monitoring Apr 10, 2026, 04:25 PM UTC

   We’ve had a short period of our fetch rates endpoint responding with 422s (signal to retry) as a result of being unable to reach our suppliers due to an issue. This occurred around 15:50 to 16:10 UTC and has since settled down. We’re monitoring it and expecting it to be stable throughout.

2. resolved Apr 10, 2026, 04:32 PM UTC

   The endpoint has been confirmed to be within SLA and is proceeding as normal.

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Started Apr 09, 2026, 10:08 AM UTC· resolved Apr 09, 2026, 10:28 AM UTC

1. monitoring Apr 09, 2026, 10:08 AM UTC

   Some customers searches were not returning any offers for a short period of time. We've identified the issue and deployed a fix.

2. resolved Apr 09, 2026, 10:28 AM UTC

   A fix has been deployed and search is working as normal as of 9:47 AM UTC.

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Started Apr 02, 2026, 03:51 PM UTC· resolved Apr 02, 2026, 04:18 PM UTC

1. investigating Apr 02, 2026, 03:51 PM UTC

   We are currently investigating an issue with Priceline’s upstream errors when using accommodation reviews. The reviews endpoint may be sporadically unavailable during this period. We have informed the supplier and asked for a resolution

2. monitoring Apr 02, 2026, 03:53 PM UTC

   Priceline upstream has now been returning proper responses in the last 5 minutes. We’re going to keep monitoring the situation and follow up with the supplier internally on our side.

3. resolved Apr 02, 2026, 04:18 PM UTC

   The priceline reviews upstream is now back online.

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Started Mar 24, 2026, 03:13 PM UTC· resolved Mar 24, 2026, 03:15 PM UTC

1. investigating Mar 24, 2026, 03:13 PM UTC

   We are currently investigating an issue with Booking.com "Booking.com": http://Booking.com integration. We are seeing an elevated failure rate on all endpoints.

2. resolved Mar 24, 2026, 03:15 PM UTC

   Issue with Booking.com "Booking.com": http://Booking.com integration resolved. Outage lasted from 14:55 to 15:05.

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Started Mar 24, 2026, 03:02 PM UTC· resolved Mar 24, 2026, 05:41 PM UTC

1. investigating Mar 24, 2026, 03:02 PM UTC

   We are currently investigating an increase in payment failures for Air France / KLM. More details to follow.

2. identified Mar 24, 2026, 03:20 PM UTC

   We're seeing an increased number of timeouts from one of our partners APIs leading to payment failures on our Air France / KLM integration. We've reached out to the partner, and are waiting on a response.

3. monitoring Mar 24, 2026, 03:49 PM UTC

   Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures. Currently monitoring to ensure no further service degradation occurs.

4. resolved Mar 24, 2026, 05:41 PM UTC

   Issue with payments for Air France / KLM hold orders has been resolved.

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Started Mar 18, 2026, 07:24 PM UTC· resolved Mar 20, 2026, 12:09 PM UTC

1. investigating Mar 18, 2026, 07:24 PM UTC

   We are currently investigating an increase in order creation failures. More details to follow.

2. investigating Mar 18, 2026, 07:33 PM UTC

   We are currently investigating an increase in flights order and stays booking creation failures. More details to follow.

3. investigating Mar 18, 2026, 07:42 PM UTC

   We are currently investigating an issue with card payments affecting flights order and stays booking creation. We're still investigating the root cause and will provide more details as soon as possible.

4. investigating Mar 18, 2026, 08:34 PM UTC

   We are continuing to investigate the issue causing failures with card payments across Flights and Stays. More details will follow as soon as we have them.

5. identified Mar 18, 2026, 09:07 PM UTC

   We have identified the issue causing problems with card payments across Stays and Flights bookings. This was related to our payment tokenisation service VGS - there was a change in token format which caused us to not detokenise the card numbers when sending to suppliers. We are deploying a fix currently.

6. monitoring Mar 18, 2026, 09:33 PM UTC

   The fix has been deployed. We are monitoring the error rate to ensure it has been successful.

7. investigating Mar 20, 2026, 08:57 AM UTC

   We've noticed a high rate of failure for Flights Frontier orders, we're currently investigating.

8. identified Mar 20, 2026, 10:42 AM UTC

   We have identified an issue with Frontier orders and are working on a fix.

9. monitoring Mar 20, 2026, 11:32 AM UTC

   We've released a fix for the issue affecting frontier bookings and are currently monitoring.

10. resolved Mar 20, 2026, 12:09 PM UTC

    The fix for Frontier order failures has been deployed and the issue has been resolved. Flights order and stays booking failure rates are back to expected levels across the platform.

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Started Mar 03, 2026, 08:01 PM UTC· resolved Mar 05, 2026, 01:31 PM UTC

1. identified Mar 03, 2026, 08:01 PM UTC

   We have identified an issue with the Sabre integration that has led to AICs being generated with incorrect details. We are currently gathering a list of affected orders and will contact the affected customers.

2. monitoring Mar 03, 2026, 09:52 PM UTC

   We have released a fix for this issue that will create new AICs with up-to-date flight status details. We're currently syncing the affected orders to ensure that the state of all orders is accurate. Our Customer Success teams are reaching out to affected customers with details on the affected orders.

3. monitoring Mar 03, 2026, 11:18 PM UTC

   Updated AICs with accurate flight details are still outgoing. We're currently expediting the sync process for affected orders, and will update when the process is complete,.

4. monitoring Mar 04, 2026, 12:32 AM UTC

   We've reached out to affected customers and provided details on their affected orders. We're continuing to monitor AIC delivery to ensure that all affected orders / passengers receive up-to-date flight details. Due to requiring a sync with Airline APIs, this process requires staggered requests so as not to prevent impacting other services. We currently estimate the remainder of the affected orders to be processed and AICs sent in an hours time.

5. monitoring Mar 04, 2026, 01:57 AM UTC

   The backlog of affected orders has been processed and AICs have been sent out. We'll perform a review with the relevant teams in the morning to confirm the results.

6. monitoring Mar 04, 2026, 12:36 PM UTC

   We've reviewed the results of the sync overnight and have confirmed the majority of orders are now synced with accurate segment data. There are <10 orders that have failed to sync that we are currently fixing the sync process for to ensure these affected customers receive an accurate AIC. We'll reach out with updated order lists to affected customers shortly.

7. resolved Mar 05, 2026, 01:31 PM UTC

   We have successfully synced and sent out an AIC with up-to-date details for all affected orders. We'll be providing some details on root-cause and follow up actions to prevent future incidents to affected customers in the coming days.

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Started Feb 24, 2026, 02:32 PM UTC· resolved Feb 24, 2026, 09:29 PM UTC

1. investigating Feb 24, 2026, 02:32 PM UTC

   We are currently investigating an issue with our american airlines integration that's leading to an increased error rate on the POST /air/orders endpoint.

2. investigating Feb 24, 2026, 02:55 PM UTC

   We are still investigating the issue with our American Airlines integration. We have reached out to them regarding the outage

3. identified Feb 24, 2026, 03:08 PM UTC

   American Airlines has acknowledged the issue, and is currently investigating it. We have disabled the AA integration for organisations that have another Duffel source for this content.

4. identified Feb 24, 2026, 04:04 PM UTC

   The American Airlines issue is also affecting AA flights served by Travelport. Travelport have acknowledged this issue too.

5. monitoring Feb 24, 2026, 04:47 PM UTC

   We have been informed by the AA source that the connection was restarted. The 503 errors have subsided for now. Continuing to monitor.

6. resolved Feb 24, 2026, 05:03 PM UTC

   Issue with American Airlines integration resolved, and we have re-enabled the AA integration

7. identified Feb 24, 2026, 08:59 PM UTC

   The issue with the supplier for some airlines (American, Aeromexico, WestJet) which caused errors when creating orders has reoccured. The supplier is aware of the issue and is rolling out a fix.

8. resolved Feb 24, 2026, 09:29 PM UTC

   This issue has been resolved.

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Started Feb 18, 2026, 08:49 AM UTC· resolved Feb 18, 2026, 11:47 AM UTC

1. investigating Feb 18, 2026, 08:49 AM UTC

   We are currently investigating an issue with a high number of timeouts / errors being returned by api.duffel.com "api.duffel.com": http://api.duffel.com

2. monitoring Feb 18, 2026, 09:05 AM UTC

   Successful responses are being returned on api.duffel.com "api.duffel.com": http://api.duffel.com, we're currently monitoring error rates to confirm the issue has been resolved.

3. resolved Feb 18, 2026, 11:47 AM UTC

   Issue with api.duffel.com "api.duffel.com": http://api.duffel.com integration has been resolved. API and Dashboard requests are being handled as expected and error rates are back to expected levels.

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Started Feb 17, 2026, 01:47 PM UTC· resolved Feb 17, 2026, 02:17 PM UTC

1. investigating Feb 17, 2026, 01:47 PM UTC

   We’re experiencing issues receiving chats through the travel Assistant. Please send any urgent requests to [email protected] "[email protected]": mailto:[email protected]

2. resolved Feb 17, 2026, 02:17 PM UTC

   Issue with integration resolved.

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Started Feb 16, 2026, 11:23 PM UTC· resolved Feb 17, 2026, 09:48 AM UTC

1. investigating Feb 16, 2026, 11:23 PM UTC

   We are currently experiencing intermittent timeouts with one of our data providers, which in turn is slowing our ability to produce search results.

2. resolved Feb 17, 2026, 09:48 AM UTC

   Issue with elevated search result latency resolved.

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Started Jan 28, 2026, 07:14 PM UTC· resolved Jan 28, 2026, 07:49 PM UTC

1. identified Jan 28, 2026, 07:14 PM UTC

   We are currently investigating errors on the on the Duffel dashboard search. We have identified an issue and are rolling out a fix.

2. resolved Jan 28, 2026, 07:49 PM UTC

   Issue with integration resolved.

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Started Jan 20, 2026, 10:08 AM UTC· resolved Jan 20, 2026, 01:31 PM UTC

No vendor updates were posted for this incident.

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Started Jan 05, 2026, 10:48 PM UTC· resolved Jan 06, 2026, 08:42 AM UTC

No vendor updates were posted for this incident.

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Started Dec 16, 2025, 11:49 PM UTC· resolved Dec 17, 2025, 12:29 AM UTC

No vendor updates were posted for this incident.

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Started Nov 26, 2025, 08:02 PM UTC· resolved Nov 27, 2025, 01:14 AM UTC

No vendor updates were posted for this incident.

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Started Oct 27, 2025, 04:26 PM UTC· resolved Oct 27, 2025, 04:52 PM UTC

No vendor updates were posted for this incident.

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Started Oct 20, 2025, 01:49 PM UTC· resolved Oct 21, 2025, 07:14 AM UTC

No vendor updates were posted for this incident.

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Started Oct 20, 2025, 08:56 AM UTC· resolved Oct 20, 2025, 11:40 AM UTC

No vendor updates were posted for this incident.

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Started Sep 12, 2025, 04:56 PM UTC· resolved Oct 20, 2025, 10:15 AM UTC

No vendor updates were posted for this incident.

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