Resolved after 6 hours 56 minutes, affecting American Airlines and Travelport, on February 24, 2026.
The issue with the supplier for some airlines (American, Aeromexico, WestJet) which caused errors when creating orders has reoccured. The supplier is aware of the issue and is rolling out a fix.
Affected components
Update timeline
- investigating Feb 24, 2026, 02:32 PM UTC
We are currently investigating an issue with our american airlines integration that's leading to an increased error rate on the POST /air/orders endpoint.
- investigating Feb 24, 2026, 02:55 PM UTC
We are still investigating the issue with our American Airlines integration. We have reached out to them regarding the outage
- identified Feb 24, 2026, 03:08 PM UTC
American Airlines has acknowledged the issue, and is currently investigating it. We have disabled the AA integration for organisations that have another Duffel source for this content.
- identified Feb 24, 2026, 04:04 PM UTC
The American Airlines issue is also affecting AA flights served by Travelport. Travelport have acknowledged this issue too.
- monitoring Feb 24, 2026, 04:47 PM UTC
We have been informed by the AA source that the connection was restarted. The 503 errors have subsided for now. Continuing to monitor.
- resolved Feb 24, 2026, 05:03 PM UTC
Issue with American Airlines integration resolved, and we have re-enabled the AA integration
- identified Feb 24, 2026, 08:59 PM UTC
The issue with the supplier for some airlines (American, Aeromexico, WestJet) which caused errors when creating orders has reoccured. The supplier is aware of the issue and is rolling out a fix.
- resolved Feb 24, 2026, 09:29 PM UTC
This issue has been resolved.
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