Duffel incident
Increase in payment failures on Air France / KLM orders
Resolved after 2 hours 38 minutes, affecting Air France - KLM, on March 24, 2026.
Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures. Currently monitoring to ensure no further service degradation occurs.
Affected components
Update timeline
- investigating Mar 24, 2026, 03:02 PM UTC
We are currently investigating an increase in payment failures for Air France / KLM. More details to follow.
- identified Mar 24, 2026, 03:20 PM UTC
We're seeing an increased number of timeouts from one of our partners APIs leading to payment failures on our Air France / KLM integration. We've reached out to the partner, and are waiting on a response.
- monitoring Mar 24, 2026, 03:49 PM UTC
Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures. Currently monitoring to ensure no further service degradation occurs.
- resolved Mar 24, 2026, 05:41 PM UTC
Issue with payments for Air France / KLM hold orders has been resolved.
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