Duffel incident

High error rate on api.duffel.com

Resolved after 2 hours 57 minutes, on February 18, 2026.

resolved Feb 18, 2026, 11:47 AM UTC

Issue with api.duffel.com "api.duffel.com": http://api.duffel.com integration has been resolved. API and Dashboard requests are being handled as expected and error rates are back to expected levels.

Started
Feb 18, 2026, 08:49 AM UTC
Resolved
Feb 18, 2026, 11:47 AM UTC
Duration
2h 57m
Detected by Pingoru
Feb 18, 2026, 08:49 AM UTC

Update timeline

  1. investigating Feb 18, 2026, 08:49 AM UTC

    We are currently investigating an issue with a high number of timeouts / errors being returned by api.duffel.com "api.duffel.com": http://api.duffel.com

  2. monitoring Feb 18, 2026, 09:05 AM UTC

    Successful responses are being returned on api.duffel.com "api.duffel.com": http://api.duffel.com, we're currently monitoring error rates to confirm the issue has been resolved.

  3. resolved Feb 18, 2026, 11:47 AM UTC

    Issue with api.duffel.com "api.duffel.com": http://api.duffel.com integration has been resolved. API and Dashboard requests are being handled as expected and error rates are back to expected levels.

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