Duffel incident

Assistant Requests not coming through to agents

Resolved after 30 minutes, affecting Assistant, on February 17, 2026.

investigating Feb 17, 2026, 01:47 PM UTC

We’re experiencing issues receiving chats through the travel Assistant. Please send any urgent requests to [email protected] "[email protected]": mailto:[email protected]

Started: Feb 17, 2026, 01:47 PM UTC
Resolved: Feb 17, 2026, 02:17 PM UTC
Duration: 30m
Detected by Pingoru: Feb 17, 2026, 01:47 PM UTC

Affected components

Assistant

Update timeline

investigating Feb 17, 2026, 01:47 PM UTC

We’re experiencing issues receiving chats through the travel Assistant. Please send any urgent requests to [email protected] "[email protected]": mailto:[email protected]
resolved Feb 17, 2026, 02:17 PM UTC

Issue with integration resolved.

Your product runs on more than Duffel

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.