Duffel incident

Increase in 202s / 502s on POST /air/orders

Resolved after 6 hours 2 minutes, on September 3, 2026.

resolved Sep 03, 2026, 09:45 PM UTC

Sabre has confirmed that the issue has been resolved and POST /air/orders success rate has returned to pre-incident levels.

Started
Sep 03, 2026, 03:42 PM UTC
Resolved
Sep 03, 2026, 09:45 PM UTC
Duration
6h 2m
Detected by Pingoru
Sep 03, 2026, 03:42 PM UTC

Update timeline

  1. investigating Sep 03, 2026, 03:42 PM UTC

    We're currently investigating an issue with our Sabre integration leading to an increase of 202/502 responses on the POST /air/orders endpoint.

  2. identified Sep 03, 2026, 04:37 PM UTC

    We have identified the issue and are working with Sabre to resolve.

  3. resolved Sep 03, 2026, 09:45 PM UTC

    Sabre has confirmed that the issue has been resolved and POST /air/orders success rate has returned to pre-incident levels.

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