Resolved after 1 hour 34 minutes, on September 14, 2026.
The fix has been deployed and the dashboard at app.duffel.com "app.duffel.com": http://app.duffel.com has been operating normally since 10:42 UTC. We have confirmed the underlying issue is resolved and have seen no further errors. We will continue to monitor. We apologise for any inconvenience caused.
Update timeline
- investigating Sep 14, 2026, 09:41 AM UTC
We are currently investigating an issue with integration.
- monitoring Sep 14, 2026, 10:28 AM UTC
Between Friday and this morning, some users experienced intermittent errors or failures to load the Duffel dashboard at app.duffel.com "app.duffel.com": http://app.duffel.com. This was caused by a bug that occasionally caused brief interruptions (around 10 seconds at a time) to the service, roughly twice a day. We have identified the root cause, validated a fix, and are deploying it now. We are monitoring closely to ensure the issue will not reoccur.
- resolved Sep 14, 2026, 11:15 AM UTC
The fix has been deployed and the dashboard at app.duffel.com "app.duffel.com": http://app.duffel.com has been operating normally since 10:42 UTC. We have confirmed the underlying issue is resolved and have seen no further errors. We will continue to monitor. We apologise for any inconvenience caused.
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