Resolved on May 21, 2026, affecting Links and Cathay Pacific and 1 more.
We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes. Our team has restored all affected settings, and Live Mode is completely operational. No action is required on your part. We sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again.
Affected components
Update timeline
- resolved May 21, 2026, 08:21 AM UTC
We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes. Our team has restored all affected settings, and Live Mode is completely operational. No action is required on your part. We sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again.
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