Duffel incident

Card payment outage

Resolved after 9 hours 5 minutes, on July 24, 2026.

resolved Jul 24, 2026, 09:45 AM UTC

The provider outage has been fully resolved. All card payment functionality has been fully restored.

Started
Jul 24, 2026, 12:39 AM UTC
Resolved
Jul 24, 2026, 09:45 AM UTC
Duration
9h 5m
Detected by Pingoru
Jul 24, 2026, 12:39 AM UTC

Update timeline

  1. identified Jul 24, 2026, 12:39 AM UTC

    We have identified a provider outage and as a direct result we are unable to create cards or 3DS sessions. We are working on a workaround.

  2. monitoring Jul 24, 2026, 01:45 AM UTC

    We have successfully implemented a workaround to the provider's incident. Operation should be fully back to normal for single-use cards. Multi-use card are disabled until the provider recovers.

  3. resolved Jul 24, 2026, 09:45 AM UTC

    The provider outage has been fully resolved. All card payment functionality has been fully restored.

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